EverPro - Salesforce Implementation Consultant (Remote, US)

EverCommerce; Northern (KY); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Flexibility to work anywhere within US

Professional development

Wellness stipend Day 1

401k with match

Generous time-off (FTO)

Employee Stock Purchase Program

Job summary

EverCommerce is seeking a Salesforce Implementation Consultant to drive successful adoption of improveit 360 software and optimize client business processes across the US. You will lead onboarding, configuration, and training while collaborating with customers and internal teams.

The role emphasizes strong communication, independence, and teamwork, with travel as needed and a flexible remote/office setup. Expect to contribute to long-term customer success.

Qualifications

• 2+ years customer service or account management experience; implementation experience preferred.
• Proficiency with Salesforce administration including creation of standard and custom objects and fields, email templates, workflows, etc.
• 6+ months in a Salesforce.com administrator role.
• Strong oral and written presentation skills.
• Demonstrated time management skills.
• Adaptability to work independently or in a team environment at various times.
• Proven ability to learn technical concepts and translate them to the appropriate audience.
• Self-directed, organized, and detail-oriented with an eye toward high quality, on time work.
• Strong collaboration skills; ability to work with teams of people of varying skill level.
• Willingness to travel (as safety permits).
• Desired background: Bachelor's in technology or related field; Salesforce admin certification; Data analytics & reporting; Experience in B2C, SAAS, or SMB market; Proven record designing, building, and optimizing features for SaaS products; Knowledge of home improvement industry or similar businesses.

Responsibilities

• Work autonomously to deliver consulting, onboarding support, training, and other consulting services.
• Provide out-bound call support and on-site visits and guidance on industry best practices related to improveit 360 software.
• Jointly plan, manage, and execute the configuration and delivery of improveit 360 software with customers that are aligned to requirements & objectives.
• Team with Project & Relationship Managers to keep each other apprised of customer issues, requirements, proposed solutions & project status.
• Adhere to defined practices to meet or exceed expectations with customers.
• Review customer use of improveit 360 offering and make recommendations for improving business process opportunities.
• Document complete understanding of customer’s product features, issues, forthcoming enhancements, and services.
• Maintain in-depth understanding of improveit 360 products (including gaps), services, internal processes, and industry best practices.
• Perform diagnostics and troubleshooting for improveit 360 software.
• Collaborate with customers and internal resources to address system issues.
• Provide supplemental online or onsite training as needed.
• Works collaboratively with others to identify, reduce or eliminate unnecessary risks for customers, partners, staff, or the organization.

Skills

Customer service

Account management

Salesforce administration

Time management

Presentation skills

Independent work

Collaboration

Travel flexibility

Salesforce Admin Certification

Data analytics

SAAS experience

B2C/ SMB market experience

Home improvement industry knowledge

Education

Bachelor’s in technology or related field

Salesforce Admin Certification

Tools

Salesforce.com administrator

Data analytics & reporting tools

Job description

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en

As a Salesforce Implementation Consultant on our Solution Delivery Team, you will work with new and existing customers to best implement improveit 360 software solutions to drive their operational success. You will use business analysis and communication skills to determine the detailed requirements of customers’ use cases and solution the best options for their consideration. You will be an advocate, consultant and front-line implementor of solutions to enhance customer success over the long-term. Adhere to defined practices to meet or exceed expectations with customers. Review customer use of improveit 360 offering and make recommendations for improving business process opportunities. Document complete understanding of customer’s product features, issues, forthcoming enhancements, and services. Maintain in-depth understanding of improveit 360 products (including gaps), services, internal processes, and industry best practices. Perform diagnostics and troubleshooting for improveit 360 software. Collaborate with customers and internal resources to address system issues. Provide supplemental online or onsite training as needed. Works collaboratively with others to identify, reduce or eliminate unnecessary risks for customers, partners, staff, or the organization.

Responsibilities

• Work autonomously to deliver consulting, onboarding support, training, and other consulting services.
• Provide out-bound call support and on-site visits and guidance on industry best practices related to improveit 360 software.
• Jointly plan, manage, and execute the configuration and delivery of improveit 360 software with customers that are aligned to requirements & objectives.
• Team with Project & Relationship Managers to keep each other apprised of customer issues, requirements, proposed solutions & project status.
• Adhere to defined practices to meet or exceed expectations with customers.
• Review customer use of improveit 360 offering and make recommendations for improving business process opportunities.
• Document complete understanding of customer’s product features, issues, forthcoming enhancements, and services.
• Maintain in-depth understanding of improveit 360 products (including gaps), services, internal processes, and industry best practices.
• Perform diagnostics and troubleshooting for improveit 360 software.
• Collaborate with customers and internal resources to address system issues.
• Provide supplemental online or onsite training as needed.
• Works collaboratively with others to identify, reduce or eliminate unnecessary risks for customers, partners, staff, or the organization.

Skills and Experience needed for success in this role

• 2+ years customer service or account management experience; implementation experience preferred
• Proficiency with Salesforce administration including creation of standard and custom objects and fields, email templates, workflows, etc;
• 6+ months in a Salesforce.com administrator (or similar) role;
• Strong oral and written presentation skills
• Demonstrated time management skills
• Adaptability to work independently or in a team environment at various times
• Proven ability to learn technical concepts and translate them to the appropriate audience
• Self-directed, organized, and detail-oriented with an eye toward high quality, on time work
• Strong collaboration skills; ability to work with teams of people of varying skill level
• Willingness to travel (as safety permits)
• Desired background: Bachelor’s in technology or related field;
• Salesforce admin certification
• Data analytics & reporting
• Experience in B2C, SAAS, or SMB market;
• Proven record designing, building, and optimizing features for SaaS products;
• Knowledge of home improvement industry or similar businesses;

Where

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States– if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks

• Flexibility to work where/how you want within your country of employment –in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation

The target compensation for this position is $70,000 to $85,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

We look forward to reviewing your credentials and getting to know more about your experience!

EverCommerce is bringing together best-of-breed commerce solutions in the service sector, forming one service commerce platform that improves go-to-market strategy for technology companies and simplifies the software-buying process for business owners. Our team has extensive expertise in business operations, management, legal, finance, accounting, technology human resources, marketing and sales that, via the EverCommerce platform, we provide as a service to drive continued growth and success for service commerce companies. Our ecosystem enables companies to thrive in an environment of shared knowledge and resources with significant cost saving.