Remote Salesforce Implementation Consultant

EverCommerce; Northern (KY); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Flexibility to work anywhere within US

Professional development

Wellness stipend Day 1

401k with match

Generous time-off (FTO)

Employee Stock Purchase Program

Job summary

EverCommerce is seeking a Salesforce Implementation Consultant to drive successful adoption of improveit 360 software and optimize client business processes across the US. You will lead onboarding, configuration, and training while collaborating with customers and internal teams.

The role emphasizes strong communication, independence, and teamwork, with travel as needed and a flexible remote/office setup. Expect to contribute to long-term customer success.

Qualifications

• 2+ years customer service or account management experience; implementation experience preferred.
• Proficiency with Salesforce administration including creation of standard and custom objects and fields, email templates, workflows, etc.
• 6+ months in a Salesforce.com administrator role.
• Strong oral and written presentation skills.
• Demonstrated time management skills.
• Adaptability to work independently or in a team environment at various times.
• Proven ability to learn technical concepts and translate them to the appropriate audience.
• Self-directed, organized, and detail-oriented with an eye toward high quality, on time work.
• Strong collaboration skills; ability to work with teams of people of varying skill level.
• Willingness to travel (as safety permits).
• Desired background: Bachelor's in technology or related field; Salesforce admin certification; Data analytics & reporting; Experience in B2C, SAAS, or SMB market; Proven record designing, building, and optimizing features for SaaS products; Knowledge of home improvement industry or similar businesses.

Responsibilities

• Work autonomously to deliver consulting, onboarding support, training, and other consulting services.
• Provide out-bound call support and on-site visits and guidance on industry best practices related to improveit 360 software.
• Jointly plan, manage, and execute the configuration and delivery of improveit 360 software with customers that are aligned to requirements & objectives.
• Team with Project & Relationship Managers to keep each other apprised of customer issues, requirements, proposed solutions & project status.
• Adhere to defined practices to meet or exceed expectations with customers.
• Review customer use of improveit 360 offering and make recommendations for improving business process opportunities.
• Document complete understanding of customer’s product features, issues, forthcoming enhancements, and services.
• Maintain in-depth understanding of improveit 360 products (including gaps), services, internal processes, and industry best practices.
• Perform diagnostics and troubleshooting for improveit 360 software.
• Collaborate with customers and internal resources to address system issues.
• Provide supplemental online or onsite training as needed.
• Works collaboratively with others to identify, reduce or eliminate unnecessary risks for customers, partners, staff, or the organization.

Skills

Customer service

Account management

Salesforce administration

Time management

Presentation skills

Independent work

Collaboration

Travel flexibility

Salesforce Admin Certification

Data analytics

SAAS experience

B2C/ SMB market experience

Home improvement industry knowledge

Education

Bachelor’s in technology or related field

Salesforce Admin Certification

Tools

Salesforce.com administrator

Data analytics & reporting tools

Job description

EverCommerce is seeking a Salesforce Implementation Consultant to drive successful adoption of improveit 360 software and optimize client business processes across the US. You will lead onboarding, configuration, and training while collaborating with customers and internal teams.

The role emphasizes strong communication, independence, and teamwork, with travel as needed and a flexible remote/office setup. Expect to contribute to long-term customer success.