Evergreen - Senior Client Advisor - Cabazon Outlet

DOLCE&GABBANA; Cabazon (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive pay plus commission

Medical, dental, vision insurance

401(k) plan and disability insurance

Job summary

Dolce & Gabbana in California seeks a Senior Client Advisor to deliver exceptional client experiences, uphold brand standards, and contribute to boutique success. You may begin as Client Advisor or advance to Senior Client Advisor, with growth opportunities and mentorship.

Responsibilities include personalized service, CRM maintenance, driving KPIs, managing appointments, and supporting floor operations as MOD when required. A flexible schedule is appreciated in this luxury environment.

Qualifications

• Strong communication and relationship-building skills.
• Passion for fashion and ability to create memorable client experiences.
• Experience in Women’s and Men’s Ready-to-Wear is a plus.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Provide impeccable service to clients and be brand ambassador.
• Tailor the client experience to exceed expectations.
• Drive store KPIs including Appointments and Conversion.
• Mentor and coach team members.
• Oversee floor operations as MOD when required.
• Maintain visual merchandising standards and inventory processes.

Skills

Communication

Relationship-building

Fashion passion

Client experience

Job description

EVERGREEN – SENIOR CLIENT ADVISOR

Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.

Dolce & Gabbana, a global leader in luxury fashion, is building a talent pipeline for future Front of House Sales opportunities across our boutiques. This posting is intended solely for introductions and networking with exceptional talent.

ROLE

As part of our Front-of-House Sales Team, you will deliver exceptional client experiences, uphold brand standards, and contribute to boutique success. Whether you begin as a Client Advisor or advance to Senior Client Advisor, we offer opportunities for growth, mentorship, and career development.

MISSION

• Provide impeccable service to our clients and be a true ambassador of the brand, ensuring that every client is treated according to the Dolce & Gabbana expectations.
• Tailor the client experience to exceed expectations, ensuring smooth execution of the sales ceremony.
• Drive individual and store KPIs including Consignment, Appointments, Repurchase Rate, UPT, Conversion, and Data Enrichment.
• Mentor and coach team members, sharing best practices and product knowledge.
• Create and maintain a positive work environment that encourages teamwork, creativity, and collaboration.
• Build and maintain a strong client portfolio through proactive outreach and use of clientele tools.
• Ensure qualitative monitoring and updating (CRM), to build and retain relationships with our current clients, appointment selling and client acquisition.
• Create personalized, versatile, and timeless silhouettes for clients.
• Act as MOD when required, overseeing floor operations and team coordination.
• Execute opening/closing procedures and hold store keys as needed.
• Provide insights into fashion trends and luxury market developments.
• Maintain visual merchandising standards and support inventory processes.
• Foster a collaborative and professional store environment.
• Perform additional duties as assigned.

PROFILE

• Strong communication and relationship-building skills.
• Passion for fashion and ability to create memorable client experiences.
• Experience in Women’s and Men’s Ready-to-Wear is a plus.
• Flexible schedule availability, including evenings, weekends, and holidays.

COMPENSATION & BENEFITS

Competitive hourly rate plus commission, comprehensive benefits including medical, dental, vision, life & disability insurance, 401(k) plan, and more.

A career at Dolce & Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship and responsibility. Together, we continue to shape timeless fashion, while advancing the Brand’s vision of sustainable luxury.