Evergreen Posting - Network Technician

JW Affinity IT; Fort Worth (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Retirement Plan (401k with matching)

Life Insurance Plan

PTO

Short Term & Long-Term Disability

Internet & Phone Allowance

Wellness Resources (EAP)

Pet Insurance

Work-Life balance

Flexible Hours

Job summary

JW Affinity IT is seeking a Network Technician in Fort Worth, Texas. This role involves three to five years of experience with network installation, troubleshooting, and customer technical support. Responsibilities include managing network infrastructure, responding to ITSM tickets, and performing network modifications. Full-time positions offer benefits such as a 401k plan, life insurance, and flexible working hours. We pride ourselves on fostering a diverse and inclusive workplace.

Qualifications

• Three to five years of experience as a Network Technician.
• Ability to perform identified Move/Add/Change (MAC) activities.
• Experience with ITSM and ServiceNow problem tickets.

Responsibilities

• Perform first responder duties for ITSM and ServiceNow tickets.
• Support installation and modification of network infrastructure.
• Monitor network activity and isolate problems.

Skills

Network infrastructure installation

Troubleshooting

Incident response

Customer-facing technical support

Tools

Network switches

Firewalls

Testing devices

Job description

Fort Worth, United States | Posted on 05/04/2026

Join Our Network Services Talent Community!

JWAffinity IT is continuously building connections with Network Professionals who are interested in future roles supporting secure enterprise network environments.

If you have hands-on experience with physical network infrastructure, troubleshooting, incident response, and customer-facing technical support, we look forward to connecting with you!

About This Pipeline

Applying to this evergreen posting places you into our talent community for consideration as new Network professional openings arise that align with your background.

Job Description

• Three to five years of experience as a Network Technician. Performs identified Move/Add/Change (MAC) activity to include all required network modifications both physical and logical. May include moving/adding connection in network closet and terminating port connections at the end location (desk/office/conference room, etc.). May include necessary changes within the switch to accommodate port activation.
• Perform as first responder to ITSM and ServiceNow problem tickets. Can include a variety of duties to include customer contact, problem identification, and research, taking corrective action, acquiring additional support, documentation, and problem closeout.
• Support other network personnel as required with the installation/modification of network infrastructure and components. Support during off-hours and weekends may be required for maintenance windows and break/fix.
• Monitors, controls, and isolates problems in a data communications network. Monitors all network activity. Activates/deactivates network lines according to established schedules. May perform first- and/or second-level problem determination; first level is help desk. Interfaces with users and/or network vendors.
• Sets up and tests a variety of systems and hardware components prior to field deployment. Analyzes failed equipment according to established methods or procedures and determine whether equipment is repairable in-house or must be returned to the vendor for repair. Performs standard repairs and tests of components or equipment that can be repaired in-house. Tests incoming repaired items from vendor to ensure that repairs were properly done. Ensures compliance with standard IT security rules and regulations.

Requirements

Primary Skills:

• Physically install network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets including:
• Logically configure network switches and tools/testing devices.
• Complete patching of circuits into switches.
• Perform network closet clean-up, switch port optimization, and survey work as needed.
• Monitor and take appropriate action from network alerts generated from management tools.
• Support network break/fix actions to restore service to customers. Meet network SLA and performance measurements.

Additional Skills & Experience:

• Administer ITSM / ServiceNow network ticket queue. Respond, update, and close Remedy incident tickets (break/fix and service requests).
• Provide customer interface communication skills. Take initial Tier1 calls from customers and/or help desk.
• Administer network asset tool to help assist in data integrity.
• Administer network drawings and documentation tools.
• Support after-hour network change control maintenance windows as needed.
• Assist with other network personnel to maintain well-organized network equipment storage areas.
• Assist with network equipment RMA activities as needed.
• Update and maintain AutoCAD and Visio drawings.
• Retirement Plan (401k, with matching)
• Life Insurance Plan
• PTO
• Short Term & Long-Term Disability
• Internet & Phone Allowance (for applicable roles)
• Wellness Resources (EAP)
• Pet Insurance
• Work-Life balance
• Flexible Hours
• Full-Time Permanent Positions

We are committed to fostering a diverse, inclusive, and innovative workplace where different perspectives lead to better IT solutions. As an Equal Opportunity Employer, we welcome applicants from all backgrounds and are dedicated to creating an inclusive environment.