Evergreen - Application Support Specialist

JW Affinity IT; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k with matching

Life Insurance

Paid Time Off

Short Term & Long-Term Disability

Internet & Phone Allowance

Employee Assistance Program

Pet Insurance

Work-Life balance

Flexible Hours

Full-Time

Job summary

JW Affinity IT in Dallas, TX offers an evergreen posting for an Application Support role that provides both functional and technical support for district software applications. You will diagnose incidents, manage tickets and access, configure and test applications, and coordinate with vendors and development teams to ensure reliable use.

The role emphasizes strong customer service and documentation skills, with 3–5 years of support experience and a degree in IT or a related field.

Qualifications

• Associate or bachelor’s degree in information technology, business systems, or a related field, or equivalent experience
• 3–5 years of application support or service desk experience
• Knowledge of ticketing systems, SQL fundamentals, user/access administration, testing, and troubleshooting
• Ability to translate user issues into technical requirements
• Strong customer service, communication, and documentation skills. K–12 or enterprise application experience preferred.
• Equivalent combinations of education, certifications, and relevant professional experience may be considered. Assignment-specific requirements may apply.

Responsibilities

• Provides functional and technical support for district software applications.
• Diagnoses incidents, assists users, manages tickets and access, performs application configuration and testing.
• Coordinates with vendors and development teams, and creates knowledge articles to promote reliable application use.

Skills

SQL fundamentals

Ticketing systems

Customer service

Documentation

Troubleshooting

Education

Associate or Bachelor’s degree in IT / related field

Tools

Ticketing platforms

SQL tooling

Job description

Dallas, United States | Posted on 08/03/2026

JW Affinity IT is continuously building connections with Professionals who are interested in future roles supporting secure enterprise network environments.

If you have professional experience in the relevant field, we look forward to connecting with you!

About This Pipeline

Applying to this evergreen posting places you into our talent community for consideration as new openings arise that align with your background.

Job Summary

Provides functional and technical support for district software applications. Diagnoses incidents, assists users, manages tickets and access, performs application configuration and testing, coordinates with vendors and development teams, and creates knowledge articles to promote reliable application use.

Requirements

· Associate or bachelor’s degree in information technology, business systems, or a related field, or equivalent experience

· 3–5 years of application support or service desk experience

· Knowledge of ticketing systems, SQL fundamentals, user/access administration, testing, and troubleshooting

· Ability to translate user issues into technical requirements

· Strong customer service, communication, and documentation skills. K–12 or enterprise application experience preferred.

Equivalent combinations of education, certifications, and relevant professional experience may be considered. Assignment-specific requirements may apply.

• Retirement Plan (401k,with matching)
• Life Insurance Plan
• PTO
• Short Term & Long-Term Disability
• Internet & Phone Allowance (for applicable roles)
• Wellness Resources (EAP)
• Pet Insurance
• Work-Life balance
• Flexible Hours
• Full-Time Permanent Positions

JW Affinity IT is a full-service IT solutions provider supporting schools and private organizations with strategic, innovative technology projects. We take the time to understand our clients’ needs to successfully develop, implement, and manage each initiative. JW is a certified small, woman- and minority-owned business through the National Minority Supplier Development Council.

We are committed to fostering a diverse, inclusive, and innovative workplace where different perspectives lead to better IT solutions. As an Equal Opportunity Employer, we welcome applicants from all backgrounds and are dedicated to creating an inclusive environment.