Events Supervisor

St.-John; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

St.-John is seeking an Events Supervisor to oversee internal and external University events, coordinating with Athletics, Student Life, Conference Services and Public Safety. The role includes evaluating event passes, determining staffing to balance safety with budget constraints, and supervising personnel during events.

The supervisor will schedule per diems, monitor uniforms and customer service, email supervisors post-event, backfill during staff shortages, and ensure calendar accuracy and

Job description

The Events Supervisor is responsible for supervising internal and external University events. A critical function of the Public Safety Event Supervisor is his/her attendance at meetings with the planning members of the Athletics Department, Student life (Greek Life), Conference Services and Public Safety. The Events Supervisor is responsible for reviewing and evaluating the nine thousand passes generated yearly for both internal and external events here on campus. The Events Supervisor must evaluate how many Public Safety Officers are required to keep each event as safe as humanly possible while maintaining a balance within the University’s budget constraints. Supervise the events on campus to include both internal University events and outside events. This will include preparing the roll calls for the events and assigning the personnel scheduled to work that event.

Responsibilities

• Schedule and call the Per Diems for events, patrol, shuttle and Resident Village coverage.
• Supervise and monitor the Per Diems for uniforms, appearance, customer service skills and communication skills. When necessary prepare disciplinary records for problematic Per Diems.
• Notify the Assistant Director, Administration & Events by email on all payroll changes, disciplinary problems and all other pertinent information.
• After every event email the Director, Public Safety and Assistant Director, Administration & Events with a critique of the event including any problems or issues, attendance, name of the event and all other pertinent information.
• During events where any problems or issues necessitate making notifications to an outside agency or other administrators within the University, notify Chief of Public Safety and Director, Public Safety immediately by cell phone.
• Backfill for the Supervisors assigned to steady tour when they are on vacation and in emergency situations. Backfill for Supervisors when no events are scheduled to cover.
• Monitor all campus calendars to make sure they are up to date on events and activities. Make sure the Per Diem Officers are continually instructed at roll calls before the events begin. Also make sure that the Per Diems are communicating the correct information to the University community.
• Supervise all department reports prepared by the Per Diems for accuracy. Make sure the Per Diems are instructed on accuracy and neatness. If Per Diems require special instruction to assure that the reports are accurate and completed correctly, provide them with the necessary time.
• Continously reaffirm the policy and procedures of the department; make sure the Per Diems are updated and instructed.
• Continually assess customer service via dialogue with Public Safety personnel and feedback from the community

Qualifications

• Bachelor’s degree preferred
• 5-10 years of experience in security and/or Police environment preferred.
• Proficiency with MS Word, Excel, Outlook, Banner, UIS
• Excellent customer service skills are required
• Ability to multitask
• Attention to detail
• Excellent verbal and written communication skills
• Ability to exercise high level of discretion, good judgment, and professionalism
• Capacity to work in a fast-paced, unpredictable environment
• Must be highly flexible and accessible after normal business hours. Schedule will be preapproved by Assistant Director, Administration & Events.