Events Staff

The Maryland-National Capital Park & Planning Commission; Landover (MD); On-site; USD 19,000 - 27,000; Full time

Job summary

The Maryland-National Capital Park and Planning Commission is hiring for Events Staff at the Prince George's Sports and Learning Complex in Landover, MD. Duties include supporting day-to-day operations during events, delivering excellent customer service, and coordinating with event managers to ensure smooth operations.

Position involves occasional nights and weekends with a December–May schedule and frequent events during peak seasons.

Qualifications

• Candidates must be at least 18 years old and have a High School diploma or GED, some college or trade training preferred.
• Complete an online application via this job posting.
• Attend an in-person hiring open house between October 1–31 at Prince George’s Sports and Learning Complex; interview with Events Management team.

Responsibilities

• Carry out assigned tasks and follow event protocols as directed by the Events Shift Manager.
• Assist with setup, breakdown, and turnover of event spaces to ensure the venue is clean and ready for each event.
• Monitor assigned areas during events and flag issues to the Shift Manager promptly.

Skills

Customer service

Event hospitality

Communication

Teamwork

Problem solving

Crowd navigation

Punctuality

Reliability

Education

High School diploma or GED

Job description

Events Staff

$16.50/hr

The Maryland-National Capital Park and Planning Commission, Department of Parks and Recreation, Prince George's County has immediate openings for Events Staff at the Prince George's Sports and Learning Complex located in Landover. The Prince George's Sports & Learning Complex is a dynamic and versatile facility hosting a wide range of events, from sports competitions and expos to meetings and conferences. As an Events Staff member, you will support day-to-day operations at events held at our complex, working under the direction of the Events Shift Manager. This position requires a dependable, team-oriented individual who can thrive in a fast-paced environment and deliver excellent customer service to guests, athletes, and event clients.

Example of Important Job Duties

• Carry out assigned tasks and follow event protocols as directed by the Events Shift Manager.
• Assist with setup, breakdown, and turnover of event spaces to ensure the venue is clean, organized, and ready for each event, at the direction of the Event Manager or Shift Manager.
• Monitor assigned areas during events and flag any issues to the Shift Manager promptly.

Other Duties

• Greet and direct guests, athletes, and visitors, providing a positive and welcoming experience.
• Handle routine customer inquiries with professionalism, escalating complaints to the Shift Manager as needed.
• Support crowd flow and wayfinding, helping guests navigate the facility safely.
• Coordinate with Park Police and the Shift Manager to help maintain a safe and secure environment.
• Adapt to the varying pace of different events, from fast-paced track meets to slower-paced gymnastics events.
• Take rest breaks as scheduled and communicate availability status to the Shift Manager.
• Availability to work scheduled shifts including but not limited to nights and weekends.
• Attends meetings, and all other required trainings.
• Performs other related work duties and/or special projects as assigned.

Minimum Qualifications

• Candidates must be at least 18 years of age, have High School diploma or GED, some college or trade, education/technical training, and or related experience within one of the outlined technical disciplines required.
• Complete an online application via this job posting.
• Attend an in-person hiring open house between October 1 - October 31 at the Prince George’s Sports and Learning Complex. Candidates will interview with Events Management team members. Employment is based on successful completion of the required interview and hiring process.

Must commit to working for the Department of Parks and Recreation for a 1 year timeframe.

Knowledge, Abilities and Skills

• Prior customer service or event/hospitality experience preferred but not required.
• Strong communication and teamwork skills.
• Good judgment and problem-solving ability.
• Ability to follow directions and work well under supervision.
• Ability to navigate crowds and stand for extended periods.
• Reliable and punctual with a strong work ethic.
• A passion for sports and events is a plus.

May be subject to drug and alcohol testing.

Work Schedule

• This position is primarily from December to May.
• Heavy workload during indoor track season (December-March), with daily events.
• Events from March to May are primarily on Fridays, Saturdays, and Sundays.
• Events from May to November vary based on the events scheduled in the complex.
• Monday - Sunday open availability; flexible work schedule based on your submitted availability.

Work schedule will be determined by event rental, facility scheduling and program offering needs. Qualified candidates will work with a diverse type of rental event clientele including seniors, youth, teens, and adult populations. Participating in various events/programs such as; athletics, job fairs, expos, and community based programs.

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.

Applicants with Disabilities under the Americans with Disabilities Act. If you require accommodation or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411. (Maryland Relay 7-1-1) M-NCPPC will make all efforts to reasonably accommodate you.