Events Shift Manager

The Maryland-National Capital Park & Planning Commission; Landover (MD); On-site; USD 20,000 - 28,000; Part time

Job summary

The Maryland-National Capital Park and Planning Commission's Prince George's Sports and Learning Complex in Landover is seeking an Events Shift Manager to oversee day-to-day operations of a variety of events. This role requires strong leadership, organization, and a customer-focused approach to ensure safe, smooth events.

The position is seasonal/part-time, pays $17.50 per hour, and includes flexible scheduling December through May with heavier indoor track activity.

Qualifications

• Must be 18+ years old with a HS diploma or GED and related technical training or experience.
• Complete an online application via this job posting.
• Attend an in-person hiring open house between October 1 and October 31 at the Prince George’s Sports and Learning Complex.
• Employment is based on successful interview and hiring process.

Responsibilities

• Manage and supervise event staff, assign tasks, provide breaks, and ensure adherence to event protocols.
• Run shifts effectively, maintain a shift log, and provide updates to Event Managers.
• Monitor overall event flow, ensure timelines are met, and address issues.
• Collaborate with Park Police to maintain a safe and secure environment.
• Handle customer inquiries and complaints with professionalism.
• Troubleshoot and resolve problems during events with strong decision-making.
• Work independently and make sound decisions with minimal guidance.
• Adapt to varying event paces, from track meets to gymnastics.
• Ensure the venue is clean, organized, and ready for each event.
• Attend meetings and all required trainings; perform related duties as assigned.

Skills

Supervisory experience

Leadership

Communication

Problem solving

Independent decision-making

Customer service

Crowd navigation

Reliability

Sports/events passion

Education

High School diploma or GED

Job description

The Maryland-National Capital Park and Planning Commission, Department of Parks and Recreation, Prince George's County has immediate openings for Event Shift Managers at the Prince George's Sports and Learning Complex located in Landover. The Prince George's Sports & Learning Complex is a dynamic and versatile facility hosting a wide range of events, from sports competitions and expos to meetings and conferences. As an Events Shift Manager, you will play a crucial role in overseeing the day-to-day operations of various events held at our complex. This position requires a highly organized and adaptable individual who can thrive in a fast-paced environment and provide exceptional leadership and customer service.

Events Shift Manager - $17.50/hr

Example of Important Job Duties

• Manage and supervise event staff, including assigning tasks, providing breaks, and ensuring adherence to event protocols.


• Run shifts effectively, maintaining a shift log and providing regular updates to Event Managers.


• Monitor overall event flow, ensuring timelines are met and addressing any potential issues.

Other Duties

• Collaborate with Park Police to maintain a safe and secure environment.


• Handle customer inquiries and complaints with professionalism and efficiency.


• Troubleshoot and resolve problems that arise during events, demonstrating strong critical thinking and decision-making skills.


• Work independently and make sound decisions with minimal guidance.


• Adapt to the varying pace of different events, from fast-paced track meets to slower-paced gymnastics events.


• Ensure the venue is clean, organized, and ready for each event.


• Availability to work scheduled shifts including but not limited to nights and weekends.


• Attends meetings, and all other required trainings.


• Performs other related work duties and/or special projects as assigned.

Minimum Qualifications

• Candidates must be at least 18 years of age, have High School diploma or GED, some college or trade, education/technical training, and or related experience within one of the outlined technical disciplines required.


• Complete an online application via this job posting.


• Attend an in-person hiring open house between October 1 - October 31 at the Prince George’s Sports and Learning Complex. Candidates will interview with Events Management team members. Employment is based on successful completion of the required interview and hiring process.

Must commit to working for the Department of Parks and Recreation for a 1 year timeframe

Knowledge, Abilities and Skills

• Proven experience in a supervisory or shift management role.


• Strong leadership and communication skills.


• Excellent problem-solving and critical thinking abilities.


• Ability to work independently and make decisions under pressure.


• Exceptional customer service skills.


• Ability to navigate crowds and stand for extended periods.


• Reliable and punctual with a strong work ethic.


• A passion for sports and events is a plus.

May be subject to drug and alcohol testing.

Work Schedule

• This position is primarily from December to May.


• Heavy workload during indoor track season (December-March), with daily events.


• Events from March to May are primarily on Fridays, Saturdays, and Sundays.


• Events from May to November vary based on the events scheduled in the complex.


• Monday - Sunday open availability; flexible work schedule based on your submitted availability

Work schedule will be determined by event rental, facility scheduling and program offering needs. Qualified candidates will work with a diverse type of rental event clientele including seniors, youth, teens, and adult populations. Participating in various events/programs such as; athletics, job fairs, expos, and community based programs.

Supplemental Information

• This position is seasonal/part-time and does not include a benefit package.


• This position pays at a starting rate of $17.50/hr.


• Must complete and clear a criminal background investigation prior to hire.


• Benefits include a flexible work schedule based on your submitted availability, the opportunity to work with diverse groups of people, and valuable experience in event management.

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.

Applicants with Disabilities under the Americans with Disabilities Act. If you require accommodation or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411. (Maryland Relay 7-1-1) M-NCPPC will make all efforts to reasonably accommodate you.