Events Services Manager (Luxury Hotel)

AlwaysHired Pte. Ltd.; Orchard (NE); On-site; USD 40,000 - 70,000; Full time

Job summary

AlwaysHired Pte. Ltd. is seeking an experienced catering sales professional to join our hotel sales team and manage group and catering business, aiming to maximize revenue and guest satisfaction.

You will liaise between clients and hotel operations, coordinating rooms, catering, AV, transportation, and menu presentations while tracking inquiries and bookings to ensure a superior client experience. The role requires 2–3 years in catering sales or conference services with strong selling,

Qualifications

• Minimum 2–3 years catering sales or conference services experience.
• Able to work weekends and public holidays.
• Effective selling and client communication skills.
• Ability to coordinate with multiple departments.

Responsibilities

• Drive bookings to maximize revenue per function room.
• Serve as liaison between clients and hotel for rooms, catering, events, AV, transport.
• Develop menu presentations for potential clients.
• Maintain follow-up system on sales calls and inquiries.
• Prepare weekly/monthly forecasts.
• Review banquet event orders for accuracy.
• Coordinate with departments for group needs.
• Attend meetings to ensure guest satisfaction.
• Close bookings and upsell across services.

Skills

Catering sales

Client communication

Upselling

Event planning

Sales forecasting

Tools

Delphi.fdc

Job description

Job Description

• Communicate effectively with the Sales & Catering team members responsible for booking various group and catering businesses, as well as all other department staff members who will be involved in carrying out the needs of a group/guests.
• Ensure that all bookings are focused to yield maximum revenue per available function room.
• Response for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business.
• Develop creative and attractive menu presentations for potential clients.
• Maintain an active trace / follow-up system on all personal sales calls and inquiries.
• Finalize all bookings, maximizing all revenue potential by upselling in all revenue producing areas while satisfying client needs.
• The ability to act as the liaison between the client and the hotel for all of the client's needs (i.e. Hotel rooms, catering & events, audio visual, food tasting, transportation, off-site event recommendations).
• Have an excellent knowledge of hotel facilities, capacities and dimensions of the Hotel's function spaces.
• Review all function spaces with the Banquet Manager in regard to any requirements for a function.
• Maintain the policies set forth in the group sales / catering sales contract (i.e. cut off dates, attrition, rooming list, billing instructions).
• Conduct tours of the property with potential and existing clients.
• Provide input for weekly and monthly forecast.
• Coordinate with other departments on the needs of the group which will directly affect the department (i.e. amenities, arrival/departure time, deliveries).
• Plan and/or attend and/or participate in meetings with various operational departments as well as pre-convention meetings with groups to ensure on the quality of guest satisfaction.
• Achieve a yearly personal sales booking goal
• Listen and comprehend client's need and goals.
• Actively participate in training opportunities
• Maintain a thorough concept of food cost and menu planning
• Respond to all telephone and walk-in inquiries regarding function spaces.
• Comfortably entertain appropriate clients.

Sales Administration

• Answer telephone inquiries and respond according to the Hotel's standards
• Maintain an effective plan of correspondence.
• Prepare a monthly booking report and/or any other reports required by the Director of Catering
• To coordinate special events, promotions and publicity activities as assigned.
• Review all banquet event orders, daily and weekly banquet sheets to ensure accuracy in the content.
• Follow up on deposits made and ensure all payments are cleared after event.
• To update menu and price information when changes happen.
• Maintain all catering files in accordance with established procedures and standards.
• Assist clients in the absence of a catering representative.
• Keep informed as to the daily hotel activities.
• Take ownership of the Delphi.fdc system.
• Find ways to make event services effort more effective and efficient through utilization of the Delphi.fdc system.

Job Requirements

• Able to work weekends and public holidays when necessary
• Ability to communicate in a second language is beneficial
• Minimum 2 – 3 years previous catering sales / conference services experience
• Effective selling and client communication skills