Events Operations Lead – Elevate Guest Experiences

White Lodging; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Parental Leave

DailyPay available

Affordable Medical Insurance with free

Unlimited Referral Bonuses

Vacation and Paid Time Off (PTO) with,

Tuition Reimbursement

Job summary

White Lodging is seeking an events leader to elevate guest experiences across complex banquet programs. You will plan layouts, coordinate staffing, manage service flow from setup to teardown, and mentor a high-performing team in a fast-paced hotel environment.

The role emphasizes leadership, meticulous organization, and proactive problem-solving to ensure flawless events, strong guest satisfaction, and adherence to brand standards across F&B and AV operations.

Qualifications

• Strong leadership, motivational, and coaching skills.
• Excellent organizational and problem-solving abilities with guest satisfaction focus.
• In-depth knowledge of hotel operations including A/V, F&B outlets, culinary, engineering, and sales.
• Excellent communication skills, both verbal and written, to build trust with guests and team members.
• Proactive mindset with foresight to anticipate guest and event needs.
• Understanding of event planning processes from start to finish.

Responsibilities

• Collaborate with the sales team and head chef to deliver events that exceed guest expectations.
• Plan event layouts, oversee venue setup, and ensure tables, linens, centerpieces, and more are perfectly arranged.
• Coordinate staffing needs, preparing work schedules for banquet servers and event staff.
• Oversee the smooth execution of meals and beverages, ensuring seamless service from seating to table clearing.
• Manage liquor and soft drink availability when required and ensure compliance with service regulations.
• Act as a leader and mentor, coaching and training team members for operational excellence.

Skills

Leadership

Organizational skills

Hotel operations knowledge

Communication

Proactive mindset

Event planning processes

Job description

White Lodging is seeking an events leader to elevate guest experiences across complex banquet programs. You will plan layouts, coordinate staffing, manage service flow from setup to teardown, and mentor a high-performing team in a fast-paced hotel environment.

The role emphasizes leadership, meticulous organization, and proactive problem-solving to ensure flawless events, strong guest satisfaction, and adherence to brand standards across F&B and AV operations.