Events & Guest Experience Coordinator

IHG Hotels & Resorts; Miami (FL); On-site; USD 28,929 - 30,307; Full time

Job summary

IHG Hotels & Resorts in Miami, FL is seeking a MES Coordinator to manage meeting and event details, client communications, and coordination across departments to ensure TRUE Hospitality. You will respond to client calls, type proposals and maintain data, update BEOs, and assist with groups onsite.

The role requires strong communication, ability to lift up to 25 lbs, and flexible night/weekend shifts. The company offers benefits and hotel discounts.

Qualifications

• Type at least 50 wpm and use a PC for correspondence and reports.
• Follow local laws on food handling and alcohol service.
• Excellent verbal and written communication.
• Able to work night, weekend and holiday shifts.

Responsibilities

• Respond to client calls and obtain final details, dates, times, and room requirements.
• Perform administrative duties: typing proposals, letters, contracts, distribution of BEOs; update databases and reports.
• Update menus in system.
• Resolve requests and/or complaints to guest satisfaction; inform supervisor of major issues.
• Coordinate with other departments for VIP amenities and special requests.
• Assist in guest room tours and on-site group events; ensure setup, A/V, and temperatures are correct.

Skills

Typing 50 wpm

Strong communication

Flexible shifts

Food/safety compliance

Tools

MS Office

Job description

IHG Hotels & Resorts in Miami, FL is seeking a MES Coordinator to manage meeting and event details, client communications, and coordination across departments to ensure TRUE Hospitality. You will respond to client calls, type proposals and maintain data, update BEOs, and assist with groups onsite.

The role requires strong communication, ability to lift up to 25 lbs, and flexible night/weekend shifts. The company offers benefits and hotel discounts.