Conference Services Manager

Redd Hospitality; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A luxury hotel and resort in Miami is seeking a Conference Services Manager who will be responsible for coordinating all meeting and event logistics. Candidates should have at least 2 years of experience in Conference Services within a luxury environment, strong knowledge of meeting spaces, and proficiency in event management tools like Opera and Delphi. Excellent communication and organizational skills are essential for ensuring client satisfaction and successful event execution. This role requires flexibility in scheduling, including nights and weekends.

Qualifications

• 2+ years of Conference Services or similar experience in a luxury hotel or resort.
• Strong knowledge of meeting spaces, event operations, and yield management.
• Proficiency in Opera, Delphi, and Microsoft Office.

Responsibilities

• Serve as main point of contact for clients, coordinating all meetings and event logistics.
• Prepare and distribute BEOs, floor plans, group resumes, and event documentation.
• Lead pre-conference meetings and align internal teams.
• Oversee on-site event execution and maintain strong client relationships.
• Optimize function space and room blocks to drive revenue performance.
• Manage billing, deposits, and post-event follow-up.
• Conduct site inspections and attend relevant operational meetings.

Skills

Strong knowledge of meeting spaces

Event operations

Yield management

Excellent communication skills

Organization skills

Client-facing skills

Ability to manage multiple events

Flexible schedule

Education

2+ years in Conference Services or similar

Tools

Opera

Delphi

Microsoft Office

Job description

Overview

An ultra-luxury hotel in Miami is looking to add a Conference Services Manager to their team!

Qualifications

• 2+ years of Conference Services or similar experience in a luxury hotel or resort

• Strong knowledge of meeting spaces, event operations, and yield management

• Proficiency in Opera, Delphi, and Microsoft Office

• Excellent communication, organization, and client-facing skills

• Ability to manage multiple events in a fast-paced environment

• Flexible schedule, including nights and weekends

Responsibilities

• Serve as main point of contact for clients, coordinating all meetings and event logistics

• Prepare and distribute BEOs, floor plans, group resumes, and event documentation

• Lead pre-conference meetings and align internal teams (Sales, Banquets, Culinary, Famp;B)

• Oversee on-site event execution and maintain strong client relationships

• Optimize function space and room blocks to drive revenue performance

• Manage billing, deposits, and post-event follow-up

• Conduct site inspections and attend relevant operational meetings