Promotions/Special Events Representative

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel seeks a Promotions and Events Assistant to support on-site and off-site promotions and special events. You will assist with setup, execution, and breakdown of tournaments, drawings, VIP parties, and festivals, ensuring timely delivery and compliance with policies.

You will work closely with a team to prepare materials, communicate guidelines to guests, and help with prize payouts and post-event reconciliation.

Qualifications

• Must be able to clearly speak, read, and write in the English language.
• Associate’s degree in related field preferred; High School Diploma or GED required.
• Experience in a customer service environment encouraged.

Responsibilities

• Maintains a comprehensive understanding of current promotions and special events, ensuring accurate communication of policies and procedures to customers while adhering to all established guidelines for each promotion.
• Assists in the set-up, execution and breakdown of all on-site and off-site promotions and special events: to include but not limited to tournaments, drawings, VIP parties, and festivals.
• Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.
• Assist guests in completing documentation required for prize payouts in accordance with compliance.
• Performs on stage if necessary while utilizing a microphone for announcements for drawings and/or events.
• Responsible for maintaining and reconciling accounting and debrief records for management after all promotions and events.
• Responsible for testing technical systems and equipment to ensure operational efficiencies and to protect the integrity of all promotions.
• Maintains clean and organized inventory locations including the promotion’s storages and office space.
• Performs other duties as assigned to support the efficient operation of the department.

Skills

English language

Education

High School Diploma or GED

Associate’s degree (preferred)

Tools

Microsoft Office (Word, Excel)

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains a comprehensive understanding of current promotions and special events, ensuring accurate communication of policies and procedures to customers while adhering to all established guidelines for each promotion.
• Assists in the set-up, execution and breakdown of all on-site and off-site promotions and special events: to include but not limited to tournaments, drawings, VIP parties, and festivals.
• Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.
• Assist guests in completing documentation required for prize payouts in accordance with compliance.
• Performs on stage if necessary while utilizing a microphone for announcements for drawings and/or events.
• Responsible for maintaining and reconciling accounting and debrief records for management after all promotions and events.
• Responsible for testing technical systems and equipment to ensure operational efficiencies and to protect the integrity of all promotions.
• Maintains clean and organized inventory locations including the promotion’s storages and office space.
• Performs other duties as assigned to support the efficient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

High School Diploma or GED required. Associate’s degree in related field preferred. Minimum one (1) year experience in customer service environment required.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Must be able to clearly speak, read, and write in the English language.
• Intermediate proficiency in Microsoft Office (Word and Excel) preferred.
• Must maintain good personal grooming habits and carry self in a professional business manner.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job. Primary work environment is in a climate-controlled casino setting. Work requires travel to attend meetings, trade shows, and conferences. Incumbents may be required to work evening, weekend and holiday shifts. Must be able to work in a fast-paced, high-demand environment. Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally. Sedentary work: involves standing most of the time and may sit at times. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone. Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone. Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility. Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties. Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours. The employee may be exposed to fumes or airborne particles including secondhand smoke. Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.

San Manuel is one of the largest employers in California’s Inland Empire. Managing one of the world’s busiest casinos, our many restaurants, and a fully functioning tribal government means we can offer an incredibly wide range of professional and support positions. Each is an opportunity to learn, grow and contribute to a better future for all of us. Your commitment to San Manuel is matched by our commitment to you. We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals. These programs support our pay-for-performance philosophy.