Events and Catering Administrator

Bon Appétit Management Company; Mountain View (CA); On-site; USD 42,000 - 44,000; Full time

Job summary

Bon Appetit is seeking an Event Administrator in Mountain View to manage daily event scheduling and support catering events. The role emphasizes exceptional customer service and strong administrative skills in a fast-paced environment.

You will work with the Events Team to ensure accurate room setups, timely communication, and high client satisfaction across multiple campus events.

Qualifications

• Excellent organizational and communication skills required.
• Ability to read and comprehend elaborate instructions and memos in English with attention to detail.

Responsibilities

• Process and fulfill daily event orders to client expectations.
• Coordinate room setup and decor with the Events Team.
• Provide professional customer service and respond to inquiries within 24 hours.
• On-site management for special events and client meetings.
• Maintain professional demeanor and timely communication.

Skills

Organizational skills

Communication skills

Tools

MS Office

Job description

Bon Appetit

Salary: $30.75-$31.67

Bon Appetit is a member of Compass Group USA.

Other Forms of Compensation

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

The Event Administrator for Bon Appétit Management Company is responsible for the successful scheduling of all daily events and assistance of daily catering events. Strong customer service skills and administrative skills.

Position Objectives

• In the performance of their respective tasks and duties all managers are expected to complete the following:
• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Major Duties

Daily Operations

• Ensures that all daily event orders are processed, and fulfilled to client and Bon Appétit expectations.
• Monitors all events and customer satisfaction by ensuring room layout, decor, rentals, and catering are complete.
• Accommodates event requests, changes and last minute requests efficiently and courteously.
• Maintains a professional, calm and composed demeanor while offering consistent and efficient completion of events in correspondence, coordination and execution.
• Collaborates with Events Team to ensure scheduling is correct.
• Manages Events Set-Up team for accurate room setups and reset.
• Communicating clear and concisely in a timely manner.
• Processing high volume emails with accuracy and efficiency.

Customer Service

• Be the event expert and go above and beyond client expectations.
• Represents company in a courteous, efficient, and friendly manner in all customer and employee interactions.
• Interacts and corresponds with customers in a manner to ensure customer satisfaction.
• Interact with customers and resolves customer complaints in a friendly and service oriented manner.
• Approaches all situations with a can-do attitude and presents solutions not problems.
• Reviews and Responds to all customer comments or newly assigned events within 24 hours.
• Relays relevant comments from customers directly to catering manager, team members, or client managers as necessary.

Special Events

• Acts as Special Event contact and Sales Person.
• Develops specialty events and requests per client's needs, budget and unit guidelines.
• Plans and executes the operational elements of all specialty events.
• Is on site for all special events and ensures that they meet all clients.
• Make sure all events meet Bon Appétit Great Expectations standards.
• Maintains special event marketing collateral and photographs.

Marketing and Sales

• Maintains Client base while generating new client contacts and facilitating a client referral program.
• implements programs on campus to solicit new business, tracks participation generated from new marketing.

Note: Job duties are subject to change as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent Organizational And Communication Skills Required.

• Ability to read and comprehend elaborate instructions, event requests, correspondence, and memos written in English with attention to details and grammar.
• Ability to write professional correspondence through email. Highly proficient in Microsoft Word/Excel/MS Outlook.