Events and Catering Administrator

Compass Group USA; Mountain View (CA); Presencial; USD 42 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Resumo da oferta

Bon Appétit Management Company is seeking an Event Administrator to ensure successful scheduling and support of daily catering events. You will excel in customer service, coordinate with the Events Team, and manage on-site event operations with a focus on client satisfaction.

You will interact with clients and colleagues to handle requests, changes, and special events while maintaining professionalism and efficiency across high-volume assignments.

Qualificações

• Excellent organizational and communication skills required.

Responsabilidades

• Schedule and process all daily event orders to meet client and company expectations.
• Monitor events and client satisfaction through decor, rentals, and catering.
• Communicate clearly and timely with team and clients.
• Assist with setup, coordination, and execution of events.

Conhecimentos

Organization

Communication

English proficiency

MS Word/Excel/Outlook

Customer service

Team player

Self-motivated

Problem solving

Hospitality knowledge

Event coordination experience

Web ordering system

MS Office

Ferramentas

Microsoft Word

Excel

Outlook

Web-based ordering system

Descrição da oferta de emprego

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Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

The Event Administrator for Bon Appétit Management Company is responsible for the successful scheduling of all daily events and assistance of daily catering events. Strong customer service skills and administrative skills.

Position Objectives:

• In the performance of their respective tasks and duties all managers are expected to complete the following:
• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Major Duties

• Daily Operations
• Ensures that all daily event orders are processed, and fulfilled to client and Bon Appétit expectations.
• Monitors all events and customer satisfaction by ensuring room layout, decor, rentals, and catering are complete.
• Accommodates event requests, changes and last minute requests efficiently and courteously.
• Maintains a professional, calm and composed demeanor while offering consistent and efficient completion of events in correspondence, coordination and execution.
• Collaborates with Events Team to ensure scheduling is correct
• Manages Events Set-Up team for accurate room setups and reset
• Communicating clear and concisely in a timely manner.
• Processing high volume emails with accuracy and efficiency.
• Customer Service
• Be the event expert and go above and beyond client expectations.
• Represents company in a courteous, efficient, and friendly manner in all customer and employee interactions.
• Interacts and corresponds with customers in a manner to ensure customer satisfaction.
• Interact with customers and resolves customer complaints in a friendly and service oriented manner.
• Approaches all situations with a can-do attitude and presents solutions not problems.
• Reviews and Responds to all customer comments or newly assigned events within 24 hours.
• Relays relevant comments from customers directly to catering manager, team members, or client managers as necessary.
• Special Events
• Acts as Special Event contact and Sales Person.
• Develops specialty events and requests per clients needs, budget and unit guidelines.
• Plans and executes the operational elements of all specialty events.
• Is on site for all special events and ensures that they meet all clients.
• Make sure all events meet Bon Appétit Great Expectations standards.
• Maintains special event marketing collateral and photographs.
• Marketing and Sales
• Maintains Client base while generating new client contacts and facilitating a client referral program.
• implements programs on campus to solicit new business, tracks participation generated from new marketing.
• Note: Job duties are subject to change as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent organizational and communication skills required.

Ability to read and comprehend elaborate instructions, event requests, correspondence, and memos written in English with attention to details and grammar.

Ability to write professional correspondence through email. Highly proficient in Microsoft Word/Excel/MS Outlook.

Guest focused, with a helpful, positive and 'can-do' attitude.

Be an excellent team player while also showing the drive and enthusiasm to work on their own initiative.

Self-motivated and work with a sense of urgency, whilst demonstrating excellent attention to detail.

Ability to work at times with minimal supervision, and accomplish tasks without direct instruction, and problem solve for the best solutions.

General Hospitality knowledge with at least two years similar work experience in events coordination.

Ability to interact with diverse and high volume customer base in a friendly and efficient manner.

Ability to operate Web based ordering system, process customer requests, changes to orders, updates and client profiles.

Proficient with word processing and spread sheet applications.

Posses the ability to meet Bon Appétit unit specific uniform standards for this position.

Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Bon Appetit is a member of Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.