Event Venue Usher & Guest Experience

Foley Entertainment Group; Henderson (NV); Hybrid; USD 34,385,000 - 45,847,000; Full time

Job summary

Lee’s Family Forum in Henderson, NV seeks an energetic Usher to guide guests, assist them to seats, and help maintain a safe, orderly environment during events at the venue.

You will excel with strong customer service, outstanding verbal and written communication, and the ability to work nights, weekends and holidays in a busy sports and entertainment setting. Prior venue experience is a plus, as is comfort in crowded spaces.

Qualifications

• High School Diploma or equivalent preferred.
• Outstanding communication skills both verbal and written.
• Ability to work in bright, cold, dark, dusty, smoky, and/or confined spaces.
• Able to stand/walk for prolonged periods of time on hard surfaces.
• Comfortable working around large crowds.
• Willing to work nights, weekends and holidays as needed.
• Execute other job duties as assigned.

Responsibilities

• Assist guests in making their way through the venue and to ensure a safe and orderly experience for all visitors.
• Monitor event areas to ensure cleanliness, organization, and compliance with venue procedures and policies.
• Assist guests to their designated seats and inform them of the nearest exits and restrooms.
• Ensure a safe environment by maintaining clear aisles and reporting suspicious behavior to a supervisor/manager or security.
• Provide special assistance to guests with needs such as individuals with wheelchairs or other disabilities.
• Collect disregarded forgotten items after the event.
• Illuminate walkways once an event has started and assist guests with entering and exiting in darkened spaces.

Skills

Customer service

Communication

Crowd handling

Education

High School Diploma or equivalent

Job description

Description

Lee’s Family Forum is a state-of-the-art sports and entertainment venue conveniently located in Henderson, Nevada. Lee’s Family Forum is the home of the American Hockey League’s Henderson Silver Knights, the Indoor Football League’s Vegas Knight Hawks, the National Lacrosse League’s Las Vegas Desert Dogs, the Big West Basketball Championships, the Southern Nevada Sports Hall of Fame, the Craggy Range Sports Bar & Grill and The Saddlery team store. This position is responsiblefor maintaining the integrity of the brand during all events at Lee’s Family Forum. The Guest Services Team oversees the enjoyment of each guest,ensuringthat each guest has a safe and memorable time while in attendance at any event at the venue. These positions report directly to a Guest Service Supervisor, theGuest Services Manager,and the Director of Guest Services.

JOB RESPONSIBILITIES

• Usher: Assist guests in making their way through the venue and to ensure a safe and orderly experience for all visitors. Strong background in customer service. Strong sense of direction. Monitor event areas to ensure cleanliness, organization, and compliance with venue procedures and policies. Assist guests to their designated seats and inform them of the nearest exits and restrooms. Ensure a safe environment by maintaining clear aisles and reporting suspicious behavior to a supervisor/manager or security. Provide special assistance to guests with needs such as individuals with wheelchairs or other disabilities. Collect disregarded forgotten items after the event. Illuminate walkways once an event has started and assist guests with entering and exiting in darkened spaces.

KNOWLEDGE, SKILLS, ABILITIES

• High School Diploma or equivalent preferred.
• Outstanding communication skills both verbal and written.
• Ability to work in bright, cold, dark, dusty, smoky, and/or confined spaces.
• Able to stand/walk for prolonged periods of time on hard surfaces.
• Comfortable working around large crowds.
• Willing to work nights, weekends and holidays as needed.
• Execute other job duties as assigned.