Event Travel Manager

Navan; United States; On-site; USD 68,000 - 70,000; Full time

Job summary

Navan is seeking an Event Travel Manager in the United States to provide high-quality event travel management for key clients, including leadership and the wider Event Travel team. You will build relationships, share market expertise, and drive revenue across Navan's Event Travel services while ensuring clients receive a strong return on their investment.

The role involves assisting travellers with personalized support, coordinating bookings, and ensuring program objectives are met.

Qualifications

• One to three years in Group Travel planning.
• Excellent oral and written communication skills.
• Navan TravelXen knowledge preferred.
• MS Excel, Word, PowerPoint and Google Suite proficiency.
• Client-facing video calls for setup and project management.
• Slack experience for internal communications.
• Ability to multitask and resolve urgent matters quickly.
• Empathetic and professional demeanor.
• Experience in a hyper-growth environment.
• GDS experience: Sabre, Amadeus, NDC.

Responsibilities

• Assist travellers with personalized travel support and issue resolution.
• Provide fare information for bookings as needed.
• Work with client contacts to meet program objectives.
• Identify clients' measures of success for projects.
• Maintain project docs for contract and policy compliance.
• Troubleshoot issues using agent tools and guidelines.
• Coordinate program planning from post-sale to final billing.
• Participate in team meetings on product launches and initiatives.
• Improve travel industry and Navan platform knowledge.
• Training in Navan Systems.
• Support Team Lead.

Skills

Oral & written comms

Multitasking

Customer service

Empathy

Independent thinker

Relationship building

Navan TravelXen knowledge

GDS experience

Travel industry knowledge

Project coordination

Tools

Sabre

Amadeus

NDC

Navan TravelXen

Job description

The Event Travel Manager provides high-quality event travel management to key clients, including the General Manager, Global Head of Event Travel, team leads, and the wider Event Travel team. This role builds relationships across the business, shares market expertise, and supports clients in achieving their event objectives. The manager also drives revenue across Navan's Event Travel services while ensuring clients receive a strong return on their investment.

What You’ll Do

• Assist our travellers with best-in-class personalized travel support, by helping them resolve issues before, during, and after travel. This may require helping with basic cancellations, changes, and updates to hotel, flight, car, and/or rail bookings.
• Provide accurate and detailed fare information for hotel, flight, car, and rail bookings, as needed.
• Work closely with client contacts to understand and meet program objectives/outcomes.
• Identifies clients' measures of critical success factors for project
• Maintains thorough project documentation to ensure contract and documentation policy compliance (i.e., service agreements, SLAs, etc.)
• Troubleshoot issues by regularly referring to our agent tools for guidelines on how to best assist the traveller.
• Responsible for coordination of program planning from post-sale stage to final billing
• Participate in regular team meetings to ensure you are up to date on new product launches, industry updates and exciting team initiatives and programs
• Constantly improve your travel industry and platform knowledge so we continue to set the standard for best-in-class travel managers
• Training in Navan Systems
• Support Team Lead

What We’re Looking For

• One to three years of Group Travel planning experience preferred
• Professional oral and written communication skills required
• Navan TravelXen knowledge is preferred with strong understanding of travel bookings.
• Proficient MS Excel, Word, PowerPoint and Google Suites skills along with the technical aptitude to learn new technology
• Client facing video calls for setup and project management required.
• Knowledge of internal communication tools – Slack
• Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
• An empathetic disposition with the ability to always maintain a professional attitude
• Experience and ability to adapt and thrive in a hyper-growth environment
• 4+ years of GDS experience preferred Sabre including PNR building and ticketing, Amadeus and NDC preferred as well.
• An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries.
• Prior successful experience in developing and maintaining key client and Account Manager/Account Executive relationships
• Proven record with strong customer service skills and strong CSAT positive outcome.
• Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings, and weekends)
• An interest in travel with a basic understanding of world geography

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range: $68,000 USD - $70,000 USD

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

• Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.