Business Travel Consultant II

01A; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

Equity plans

Flexible time off

Parental leave

Job summary

Navan is seeking an experienced travel support professional to assist travelers with bookings, policy adherence, and day-to-day platform support. You will handle multi-channel inquiries, maintain supplier knowledge, and ensure high customer satisfaction while collaborating with product and engineering teams.

The role emphasizes strong GDS skills, complex itineraries, and compliance knowledge, with in-office expectations in the U.S. and opportunities to impact product development.

Qualifications

• 5+ years managing corporate and leisure travel bookings.
• 3+ years Sabre or Amadeus GDS experience (ticketing, reissues, voids).
• Experience with ARC/BSP markets and complex itineraries.
• NDC or low-cost carrier experience is a plus.
• Strong English communication; multilingual skills are a bonus.

Responsibilities

• Assist travelers with travel support via chat, phone, and email.
• Maintain extensive supplier, destination and system knowledge.
• Analyze customer needs, urgency, and personas quickly.
• Provide accurate hotel, flight, car, and rail bookings as needed.
• Support self-service on Navan platform and app.
• Respond to customers within SLA expectations.
• Follow travel and expense procedures and global compliance.
• Provide regular feedback to stakeholders on processes.
• Participate in team meetings on product launches and updates.
• Build travel industry knowledge to set best-in-class standards.
• Adhere to attendance policy and complete training.
• Meet individual performance metrics.

Skills

Booking management

Sabre/GDS experience

ARC/BSP markets

NDC/low-cost carriers

Compliance knowledge

Tools

Sabre/GDS tools

ARC/BSP booking

Job description

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is central to this mission!

As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development!

What You’ll Do:

• Assist our travelers with best-in-class travel support through multiple contact channels: chats, calls and email.
• Maintain extensive supplier, destination and system knowledge.
• Make quick and accurate analyses of customer needs, persona and level of urgency.
• Provide accurate information for hotel, flight, car and rail bookings, as required
• Support users with self-service of the Navan platform and app where possible.
• Respond to customers within SLA expectations and requirements.
• Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
• Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
• Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
• Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
• Adhere to attendance policy and complete all assigned training.
• Meet individual performance metrics in support of the organization and company business objectives.

What We’re Looking For:

• 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment
• 3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management, etc.) is mandatory
• Experience of local market supplier content and booking practices in both ARC and BSP markets
• In-depth knowledge of complex itineraries, air fares and fare construction calculations including the use of net fares, IT fares, route deals and corporate negotiated fares (Fares & Ticketing VAII, formally BA2)
• Experience with NDC, low-cost carriers and third party content aggregators and their booking management practices is a plus
• Full understanding of travel industry regulations, along with worldwide compliance requirements
• Skilled communicator, proficient in both verbal and written English language. Additional language skills (fluent speaker) outside of English is a bonus, but not a requirement

About Navan

Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on.

See how Navan customers benefit and learn more at navan.com.

Culture of Excellence

Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.

Our Benefits

Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.

Workplace Policy

Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at [e-mail].

Candidate Privacy Notice and Use of AI

As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.

*Applies to select locations.