Event Travel Manager

01A; United States; Presencial; USD 68.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage

Retirement savings program

Equity / stock options

Flexible time off

Descripción de la vacante

Navan is seeking an Event Travel Manager to deliver high-quality travel management for key clients, including executive leadership. You will manage traveler support, fare information, and program objectives while driving revenue for Navan's Event Travel services.

You'll work with cross-functional teams, maintain project documentation, and stay current on product launches and industry updates. Experience with Navan TravelXen and GDS systems is highly valued.

Formación

• 1–3 years of Group Travel planning experience preferred, with strong client communication.
• Professional oral and written communication required.
• Experience with Navan TravelXen and GDS systems preferred; proficiency in travel bookings.

Responsabilidades

• Assist travellers with personalized travel support before, during, and after travel.
• Provide accurate fare information for hotels, flights, cars, and rail bookings.
• Work with client contacts to meet program objectives and outcomes.
• Maintain project documentation to ensure contract compliance (SLAs, etc.).
• Troubleshoot issues using agent tools and guidelines.

Conocimientos

Group travel planning

Client facing

Communication

Multitasking

Empathy

Adaptability

CSAT

Non-traditional shifts

Geography knowledge

Herramientas

Navan TravelXen

Sabre

Amadeus

NDC

Excel

Google Suites

Descripción del empleo

The Event Travel Manager provides high-quality event travel management to key clients, including the General Manager, Global Head of Event Travel, team leads, and the wider Event Travel team. This role builds relationships across the business, shares market expertise, and supports clients in achieving their event objectives. The manager also drives revenue across Navan's Event Travel services while ensuring clients receive a strong return on their investment.

What You’ll Do:

• Assist our travellers with best-in-class personalized travel support, by helping them resolve issues before, during, and after travel. This may require helping with basic cancellations, changes, and updates to hotel, flight, car, and/or rail bookings.
• Provide accurate and detailed fare information for hotel, flight, car, and rail bookings, as needed.
• Work closely with client contacts to understand and meet program objectives/outcomes.
• Identifies clients' measures of critical success factors for project
• Maintains thorough project documentation to ensure contract and documentation policy compliance (i.e., service agreements, SLAs, etc.)
• Troubleshoot issues by regularly referring to our agent tools for guidelines on how to best assist the traveller.
• Responsible for coordination of program planning from post-sale stage to final billing
• Participate in regular team meetings to ensure you are up to date on new product launches, industry updates and exciting team initiatives and programs
• Constantly improve your travel industry and platform knowledge so we continue to set the standard for best-in-class travel managers
• Training in Navan Systems
• Support Team Lead

What We’re Looking For:

• One to three years of Group Travel planning experience preferred
• Professional oral and written communication skills required
• Navan TravelXen knowledge is preferred with strong understanding of travel bookings.
• Proficient MS Excel, Word, PowerPoint and Google Suites skills along with the technical aptitude to learn new technology
• Client facing video calls for setup and project management required.
• Knowledge of internal communication tools – Slack
• Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
• An empathetic disposition with the ability to always maintain a professional attitude
• Experience and ability to adapt and thrive in a hyper-growth environment
• 4+ years of GDS experience preferred Sabre including PNR building and ticketing, Amadeus and NDC preferred as well.
• An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries.
• Prior successful experience in developing and maintaining key client and Account Manager/Account Executive relationships
• Proven record with strong customer service skills and strong CSAT positive outcome.
• Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings, and weekends)
• An interest in travel with a basic understanding of world geography

Navan uses AI‑assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

• Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

About Navan

Navan (Nasdaq: NAVN) is the global AI‑powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Culture of Excellence

Our team is our competitive edge — a high‑performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast‑paced trajectory needed to build a defining career and do the best work of your life.

Our Benefits

Navan offers a comprehensive benefits program designed to support your well‑being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

We support long‑term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country‑specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel‑related perks. Wherever you’re based, our benefits evolve with you.

Workplace Policy

Navan believes in the value of in‑person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face‑to‑face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In‑office perks such as company‑provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent‑[e-mail].

Candidate Privacy Notice and Use of AI

As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.

*Applies to select locations.

Pay Range

$68,000—$70,000 USD