Event Team Lead

Red Door Escape Room; San Mateo (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401k with match

Paid Time Off

Discounts on escape rooms

Job summary

Game Show Studios (powered by Red Door) is seeking an Event Team Lead to orchestrate high-energy guest experiences onsite. You’ll own the event flow, coordinate logistics, and guide the team to deliver a polished, memorable show from arrival through post-event goodbyes.

You’ll train and support teammates, communicate clearly across text, phone, and email, troubleshoot hiccups with calm confidence, and drive improvements that keep our events smooth and unforgettable.

Qualifications

• Empathetic leadership to build trust and uplift the team.
• Strong event execution: manage timelines, logistics, and smooth transitions.
• Stellar communication with guests and team across multiple channels.
• Technical confidence to troubleshoot show equipment and tech issues.
• Adaptability to pivot quickly and solve problems on the fly.
• High accountability for guest experience and reporting.

Responsibilities

• Be the primary onsite point of contact and set a warm, high-energy tone for events.
• Manage full event flow (BEO/Run of Show) including logistics and catering coordination.
• Identify guest needs, resolve concerns, and ensure memorable experiences from start to finish.
• Communicate clearly and professionally via text, phone, and email.
• Lead with positivity and coach team members in hosting and event execution.
• Oversee setup, flow, breakdown, and a polished, immersive environment.

Skills

Empathetic Leadership

Event execution

Communication Skills

Technical Troubleshooting

Adaptability

Accountability

Job description

Description

At Game Show Studios (powered by Red Door), we create high‑energy, laugh‑until‑you‑snort, memory‑making experiences for every group that walks through our doors. Our Event Team Leads bring the magic to life. You’re the calm in the chaos, the guide behind the curtain, and the coach who helps every team member shine. If you love people, thrive in a fast‑paced environment, and can run an event like a boss while keeping the vibe fun, supportive, and polished—you might be the perfect fit.

What You’ll Do

Lead Unforgettable Guest Experiences

• Be the primary onsite point of contact and set the tone for a warm, welcoming, high‑energy event.
• Run the full event flow (BEO/Run of Show) including logistics, catering coordination, timing, and transitions.
• Anticipate needs, resolve concerns, and keep guests smiling from arrival to post‑event goodbyes.
• Communicate clearly and professionally by text, phone, and email.

Coach & Support the Team

• Lead with positivity, humility, and servant leadership—your role is to help the team succeed.
• Train and develop team members in hosting, event execution, and hospitality.
• Encourage growth, celebrate wins, and foster a culture where teamwork beats individual stardom.
• Ensure the team consistently delivers a 6‑star Game Show Studios experience.

Keep Operations Running Smoothly

• Oversee event setup, flow, and breakdown to maintain a polished, immersive environment.
• Maintain an organized, inviting space that matches the high‑energy feel of the show.
• Troubleshoot technical or operational hiccups with confidence and calm.
• Identify and suggest process improvements that make events smoother and more efficient.

Communicate Clearly & Take Ownership

• Keep the team up to date on promotions, processes, expectations, and daily info.
• Provide post‑event recaps and insights to leadership to support continuous improvement.
• Accurately track event details, inventory, and financial information.
• Demonstrate integrity, ownership, and reliability in all reporting and procedures.

Requirements

What You Bring

• Empathetic leadership — you build trust, lift others up, and bring out the best in your team.
• Strong event execution skills — you can run a timeline, juggle logistics, and stay cool when things get busy.
• Stellar communication — you connect effortlessly with guests and team members.
• Technical confidence — you don’t shy away from troubleshooting equipment or show tech.
• Adaptability — you pivot quickly, problem‑solve fast, and bring solutions to the table.
• Accountability — you take ownership of your work, your team, and the guest experience.

Why You’ll Love It Here

• You’ll lead events that make people laugh, bond, and create unforgettable memories.
• You’ll be part of a team that values gratitude, growth, collaboration, and fun.
• You’ll help build a culture where everyone feels supported—and where “teamwork over all-stars” truly means something.
• You’ll be recognized as a solutions‑driven leader who elevates every event and every teammate.
• You'll become an expert of all areas of our store, including full product mastery of the escape rooms.
• Medical, dental, vision, disability and life insurance available
• 401k eligibility with company match
• Paid Time Off
• Discounts on escape rooms and other Red Door experiences

If you’re ready to bring big energy, thoughtful leadership, and top‑tier hospitality—we’d love to meet you.