Game Master - Front Desk

Red Door Escape Room; Los Angeles (CA); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

Red Door Escape Room is seeking a friendly Game Master to ensure a memorable guest experience in a fast-paced, puzzle-filled environment. You will engage guests, guide them through game elements, and keep energy high throughout each session.

Ideal candidates are 18+ with excellent communication, a positive attitude, and a willingness to learn across roles as needed. Evening and weekend availability are essential for this position.

Qualifications

• Available to work a minimum of 2 weekend days per week (Sat/Sun preferred) plus 3 weekday shifts, with stable availability for at least 6 months.
• Evening availability required; most shifts end between 9 pm and 12:15 am.
• Customer service-oriented with strong interpersonal communication skills.

Responsibilities

• Set the tone for every experience by hyping up our players for their adventure.
• Communicate rules, guidelines, and storylines in an exciting way to large groups.
• Introduce guests to return offers and next-episode options at the end of experiences.

Skills

Customer service

Interpersonal communication

Team player

Punctual

Positive attitude

Fast-paced environment

Computer basics

Willing to learn

Job description

Description

Hello potential Red Door Candidate! Are you a ‘fun’ person? Do you have a love for people, a mind that works creatively, and thrive when working in a fast-paced team environment in a new and exciting industry full of puzzles, technology, and entertainment!?

Hello potential Red Door Candidate! Are you a ‘fun’ person? Do you have a love for people, a mind that works creatively, and thrive when working in a fast-paced team environment in a new and exciting industry full of puzzles, technology, and entertainment!?

If your answer is yes, we’d love to review an application from you!

Contrary to popular belief, our “Game Master” position has nothing to do with being a ‘gamer’ and everything to do with providing a 6-star guest experience.

Heavily based on social skills, Game Masters must have the ability to be an enthusiastic, pleasant guide and make genuine connections with guests by being a fun, helpful "host" in the lighthearted and exciting atmosphere that Red Door Escape Room provides.

As a Game Master, You Will

Set the tone for every experience by…

• Hyping up our players for their adventure
• (Speaking with/in front of large groups of people is a must!)Communicating rules, guidelines, and storylines in an exciting way
• Introducing guests to return offers and next-episode options at the end of every experience (we'll train you, but comfort with a friendly ask matters)

Accurately guide and assist your team by…

• Being alert, sharp, and focused on your team’s progress through monitors in our control room
• Surveying / adapting to different situations and personality types in order to provide the service needed in the form of giving “hints” or “clues” to guide players along the way.

Foster the fun and immersive experience for guests by…

• Becoming knowledgeable in all aspects of the position, immersing yourself and guests into our world through our connected storylines and characters in our episodes.
• Finding special moments to create during every experience (Like having guests dance, or sing “Happy Birthday” for free hints!)
• Ending all experiences with a high note whether the team has success or not. (Like celebrating victories with cheering and dance parties or giving words of encouragement for the “you were so close!” teams)

Work in a team environment that thrives in creativity by…

• Working together and living by our company values (they’re good ones, trust us!)
• Use downtime by completing maintenance projects or tasks to improve the life of our episodes (Like touch up painting, prop repair, etc)

Requirements

Qualifications and Skills:

• Available to work a minimum of 2 weekend days per week (Saturday and Sunday preferred) plus 3 weekday shifts, with stable availability for at least 6 months
• Evening availability required; most shifts end between 9 pm and 12:15 am
• Customer service-oriented
• Strong confident personalities
• Enthusiastic and positive attitude
• Strong interpersonal communication skills and the ability to articulate clearly
• Punctual and responsible
• Possesses a team player mentality
• Works well in a fast-paced environment
• Basic knowledge and understanding of computers
• Willing to grow and learn in various roles outside of the immediate position
• (No knowledge/skills of technology, or "gaming" is required, but may be a plus)
• Must be 18 years of age or older