Event Sales Coordinator

The Escape Game; Brentwood (TN); On-site; USD 55,000 - 65,000; Full time

Job summary

The Escape Game in Brentwood, TN is seeking an Event Sales Coordinator to help guests plan events with outstanding hospitality and a guest-first mindset. You will own large and corporate groups, maximize inbound leads, and foster relationships with target organizations to drive repeat business and referrals across our stores.

Expect 40-45 hours per week during peak times, Monday to Friday, with a starting pay of $18-$22 per hour plus commission structures and an OTE of about $55k-$65k yearly.

Responsibilities

• Take full ownership for large/corporate leads in their region (400-500 monthly).
• Plan events creatively to drive conversation and handle extra tasks for guests.
• Execute follow-up strategy with Every Single Guest to maximize inbound leads.
• Build relationships with guests to drive repeat and referral business.
• Become experts on their TEG region, build GM/Ops relationships, offer large-group discounts, identify venues.
• Act as a The Escape Game brand ambassador.
• Collaborate with nationwide locations professionally and politely.

Job description

Compensation:

• $18 - $22/ hour starting pay depending on experience.
• Commission of 1% on inbound sales, 3% on repeat and referral business, and 5% on outbound sales
• OTE around $55-$65K yearly

Role:

Our Event Sales Coordinator's role is to help The Escape Game's guests plan events through epic hospitality and an "Every Single Guest" mentality. They will own and take full responsibility for large and corporate groups within their region of stores, and maximize the potential of all inbound leads. They will create relationships with target organizations and frequent bookers to drive repeat business, and referrals within their specific region. They will become experts on their region, and help make informed recommendations to guests looking for food/drink or meeting rooms.

Expected Weekly Hours: 40-45 hours per week during peak times

Expected Schedule: Monday - Friday, 8:45 AM - 5:15 PM

Responsibilities:

• Take full ownership and responsibility for all large and corporate leads in their region (400-500 leads monthly)
• Creatively and expertly plan events for guests by driving the conversation and taking extra work out of the guest hands.
• Execute complete follow up strategy with Every Single Guest, to maximize the potential of every inbound lead.
• Create relationships with guests to create repeat and referral business
• Become EXPERTS on their TEG region - create relationships with GMs and Ops, assess and offer informed large group discounts, and identify vetted restaurants/meeting spaces for each store.
• Being a The Escape Game brand ambassador
• Communicate and work as a team with The Escape Game/Great Big Game Show locations nationwide, professionally and politely.

KPIs:

• Deal conversion rate (Tickets Received/Deals Closed)
• Revenue Per Lead (Revenue/Tickets Received)
• Obsession with delivering 5-star hospitality to guests
• Genuine love for serving others
• Flexible, humble, and teachable
• Ability to function both creatively and administratively
• Exceptional communication skills
• Ability to multitask
• Strong written and verbal communication skills
• Passion and excitement for our games and team building experiences