Event Staff Supervisor| Part-Time | Chartway Arena @ Old Dominion University

Oak View Group; Norfolk (VA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

401(k) savings plan

401(k) matching

Job summary

Oak View Group, based in Norfolk, VA, seeks an Event Staff Supervisor to oversee the part-time events team at Chartway Arena. You will supervise day-of staff, ensure smooth guest flow, and support the guest experience throughout events on campus.

Responsibilities include coordinating with Event Managers, addressing guest concerns, and maintaining safety protocols to deliver memorable experiences for attendees at this 9,100-seat venue.

Qualifications

• Experience in hospitality, entertainment, or security preferred.
• Ability to stand for long periods.
• Flexible schedule including nights, weekends, and some holidays.
• Strong customer-service mindset.

Responsibilities

• Assist in day-of supervision of events staff.
• Coordinate with Event Managers to relay information.
• Prepare assigned sections for guests and report issues.
• Greet guests at doors with a helpful attitude.
• Oversee ticket scanning and entry accuracy.
• Help guests find their seats.
• Monitor for hazards and report incidents.
• Supervise staff to create positive guest memories.
• Respond to guest concerns promptly and professionally.
• Assist guests in ADA seating areas.
• Enforce building policies for safety.
• Provide excellent customer service to clients.
• Support large crowds' foot traffic.
• Document incidents during events.
• Know the arena emergency evacuation plan.
• Perform other duties as assigned.

Skills

Customer service

Communication

Team leadership

Education

High school diploma or GED

Job description

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

Reporting to the Event Services Manager, the Event Staff Supervisor will supervise the Event Staff. This role plays an essential part of the guest experience and helps build memories for the staff and those in attendance. The position is in close communication with the event managers and may at times need to make educated decisions on how to deliver positive customer service on their own within the policies and procedures established.

This role pays an hourly rate of $20.00

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until December 4, 2026.

About The Venue

Chartway Arena is a 9,100-seat multi-purpose arena located on the campus of Old Dominion University. Operated by OVG360 since it opened in 2002, Chartway Arena is known as one of the premier mid-sized collegiate venues in the country. Chartway Arena is home to Old Dominion Monarch Men's and Women's basketball, as well as concerts, family shows, and other attractions for the Hampton Roads area.

Responsibilities

• Assist in day-of supervision of the day-of events team members, including ticket takers, ushers, and third-party security.
• Work closely with the Event Managers and Guest Services Manager to ensure that all event-related information is properly relayed to part-time staff.
• Prepare your assigned section for guests; this includes reporting any issues to the appropriate staff.
• When doors/gates open, welcome guests with a great smile and helpful attitude.
• Supervise and oversee the scanning of event tickets, ensuring that the proper ticket is being used to gain entry.
• Assist fans in locating their seats.
• Being alert and proactive to potential hazards and reporting incidents when they occur.
• Supervising staff in your assigned area for issues and opportunities to make lasting memories for our guests.
• Respond to all guest concerns/complaints promptly and in a professional manner. Report any issues to the Event Manager or Guest Services Coordinator.
• Assist guests in ADA-accessible seating sections.
• Enforce all building policies and procedures to ensure a safe environment for all guests.
• Provide excellent customer service assistance to internal and external clients.
• Support the foot traffic flow of large crowds.
• Report, respond to, and record all incidents that occur during an event. These could include medical or safety incidents.
• Be knowledgeable about the arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
• Perform other duties as assigned.

Qualifications

• 2-3 years of experience in a hospitality, entertainment, or security environment is preferred. Supervisory experience is preferred.
• High school diploma or GED.
• Must love working with and helping people.
• Ability to stand for long periods of time.
• Must be able to maintain a positive attitude while handling difficult situations.
• Must have a demonstrated ability to function in a fast-paced, high-pressure environment and provide creative on-the-spot solutions to challenges.
• Flexible schedule: Availability to work nights, weekends, and some holidays.
• Position may require working events indoors and outdoors.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.