Event Staff: Guest Service & Crowd Support (Part-Time)

BEST Crowd Management; Indianapolis (IN); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Competitive pay

Career growth

Training programs

Flexible scheduling

Diversity & inclusion

Job summary

BEST Crowd Management in Indianapolis, IN is seeking an Event Staff member for Lucas Oil Stadium & ICC. This part-time position focuses on delivering outstanding guest service and supporting safe, enjoyable events.

You will greet attendees, assist with setup, answer questions, guide guests, and uphold venue policies. Required: 18+, HS diploma, strong communication, reliability, and flexibility to work evenings, weekends, and holidays.

Qualifications

• Excellent customer service and guest-facing skills.
• Strong communication across diverse attendees.
• Ability to stay calm and handle high-pressure situations.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
• Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to guests.
• Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
• Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.

Skills

Customer service

Communication

Problem-solving

Reliability

Flexibility

Interpersonal skills

Education

High school diploma

Job description

BEST Crowd Management in Indianapolis, IN is seeking an Event Staff member for Lucas Oil Stadium & ICC. This part-time position focuses on delivering outstanding guest service and supporting safe, enjoyable events.

You will greet attendees, assist with setup, answer questions, guide guests, and uphold venue policies. Required: 18+, HS diploma, strong communication, reliability, and flexibility to work evenings, weekends, and holidays.