Guest Experience Coordinator - Events

BEST Crowd Management; Toledo (OH); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Competitive pay based on experience

Flexible scheduling

Career growth opportunities

Diversity and inclusion

Job summary

BEST Crowd Management in Toledo, OH is seeking part-time Event Staff to join the Glass City Center team. You will greet attendees, provide information, and help with setup and crowd management to ensure a safe, enjoyable experience.

Ideal candidates are 18+, with a high school diploma or equivalent, strong communication, reliability, and a willingness to work evenings, weekends, and holidays. Training and flexible scheduling are offered.

Qualifications

• Must be at least 18 years old and have a high school diploma or equivalent.
• Previous customer service, hospitality, or event-related experience is advantageous.
• Excellent communication and interpersonal skills; able to stay calm under pressure.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
• Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to guests.
• Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
• Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.

Skills

Customer service

Communication

Problem-solving

Reliability

Education

High school diploma

Job description

BEST Crowd Management in Toledo, OH is seeking part-time Event Staff to join the Glass City Center team. You will greet attendees, provide information, and help with setup and crowd management to ensure a safe, enjoyable experience.

Ideal candidates are 18+, with a high school diploma or equivalent, strong communication, reliability, and a willingness to work evenings, weekends, and holidays. Training and flexible scheduling are offered.