Event Staff: Dynamic Guest Experience Pros at Live Events

LAZ Parking; Denver (CO); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off (PTO)

Short-Term Disability Coverage

Long-Term Disability Coverage

Free company uniforms

PayActiv access to earned wages

Job summary

LAZ Parking is seeking energetic Event Staff to support LAZ Live events. You will assist guests, guide them through entry, and help maintain safety and flow throughout venues.

Roles include ushers, ticket agents, and access control with a focus on exceptional guest experiences. Training provided; part-time, non-exempt, events-driven schedule.

Qualifications

• Minimum age 18 and physical ability to stand/walk for long periods.
• Experience in guest services or event operations is a plus.
• Ability to work flexible schedules including nights and weekends.

Responsibilities

• Greet and assist guests, guide them to seating and venue services.
• Scan tickets, verify access, and manage entry points efficiently.
• Monitor entrances and assist with crowd management and safety.
• Support setup/breakdown and guest information points.
• Deliver friendly, professional service throughout events.

Skills

Customer service

Communication

Reliability

Teamwork

Adaptability

Stamina

Education

High school diploma or GED

Tools

Mobile ticketing

Job description

Description

Event Staff

LAZ Live |

Part-Time | Non-Exempt

Fuel the Energy. Elevate the Experience. Create Unforgettable Events.

Want to hear something exciting?

Thousands of guests attend concerts, sporting events, festivals, conventions, and special events every year. While guests focus on enjoying the event, a dedicated team works behind the scenes to ensure guest entry, wayfinding, and venue services are delivered safely, efficiently, and professionally.

That's where LAZ Live comes in.

LAZ Live delivers exceptional event staffing, parking operations, guest services, and venue support at premier entertainment venues and destinations across the country.

At LAZ Live, we believe great events begin with great people.

If you're an experienced leader who thrives in fast-paced environments, enjoys developing teams, and is passionate about creating outstanding guest experiences, this could be the opportunity for you.

Why Join Our Team?

• Competitive hourly pay


• Flexible, event-based scheduling


• Opportunities to work concerts, sporting events, festivals, conventions, and special events


• Paid training programs


• Career growth and advancement opportunities


• Positive team culture with supportive leadership


• Employee recognition programs


• Free company uniforms


• PayActiv access to earned wages before payday


• Employee Assistance Program (EAP)


• Wellness and health coaching resources

Additional Benefits for Eligible Team Members

• Medical, Dental, and Vision Insurance


• 401(k) Retirement Savings Plan


• Paid Time Off (PTO)


• Short-Term Disability Coverage


• Long-Term Disability Coverage

Schedule

Team members support a variety of events and may be required to work days, evenings, weekends, holidays, and other peak event periods. Flexibility is essential, as schedules are based on venue and event needs.

Position Overview

As an Event Staff Team Member, you will help deliver exceptional guest experiences while supporting the successful execution of events. Assignments may vary based on venue requirements, operational needs, and individual experience.

Event Staff members serve as ambassadors for both LAZ Live and our venue partners, providing professional, friendly, and attentive service from guest arrival through departure.

Potential Assignments

Usher

Ushers assist guests throughout the venue and help maintain a positive and welcoming atmosphere.

Responsibilities

• Welcome guests and provide directions


• Assist with seating and venue navigation


• Support crowd flow and guest movement


• Monitor assigned seating areas


• Assist guests with accessibility needs


• Address guest questions and concerns


• Report safety or operational issues to supervisors


• Help maintain a safe and enjoyable environment

Ticket Agent

Ticket Agents play a key role in creating a smooth and efficient guest arrival experience.

Responsibilities

• Scan and validate event tickets


• Assist guests with ticketing questions


• Verify access to premium, VIP, and restricted areas


• Support efficient venue entry operations


• Provide venue information and directions


• Utilize mobile ticketing and scanning technology


• Maintain organized guest entry points

Access Control Agent

Access Control Agents help support venue security and established access procedures.

Responsibilities

• Monitor entrances, exits, and controlled-access areas


• Verify credentials and authorized access


• Observe and report safety concerns


• Support crowd management efforts


• Assist with emergency response procedures when necessary


• Coordinate with supervisors and venue personnel


• Maintain a visible and professional presence throughout events

General Event Attendant

General Event Attendants provide operational support across multiple event functions.

Responsibilities

• Assist guests with information and wayfinding


• Support crowd management efforts


• Assist with event setup and breakdown activities


• Staff entrances, exits, and guest service locations


• Support VIP and special event experiences


• Assist venue leadership with operational needs


• Deliver excellent customer service throughout the event

What We're Looking For

Guest-Focused

You genuinely enjoy helping people and creating positive experiences.

Professional

You communicate effectively and represent the organization with courtesy and respect.

Reliable

You arrive prepared, follow procedures, and can be counted on during high-volume events.

Attentive

You remain alert, notice details, and proactively support guests and team members.

Adaptable

You excel in fast-paced environments and adjust quickly to changing circumstances.

Team-Oriented

You work collaboratively and contribute to the success of the overall event operation.

Qualifications

Required

• Must be at least 18 years old


• High school diploma or GED preferred


• Strong customer service and communication skills


• Ability to interact professionally with guests, coworkers, and venue personnel


• Ability to follow procedures and directions


• Ability to maintain professionalism in busy event environments


• Ability to stand and walk for extended periods


• Ability to work flexible schedules including nights, weekends, holidays, and special events

Preferred

• Experience in event services, hospitality, guest services, ticketing, security, customer service, or venue operations


• Experience working in stadiums, arenas, theaters, concert venues, convention centers, or entertainment facilities


• Experience working with large crowds


• CPR, First Aid, or emergency response certifications


• Familiarity with mobile ticketing or access control technology


• Valid driver's license preferred

Success in This Role

Successful team members consistently:

• Deliver exceptional guest experiences


• Support safe, organized, and efficient events


• Demonstrate professionalism and reliability


• Provide outstanding customer service


• Work effectively as part of a team


• Contribute to the successful execution of every event

Physical Requirements

This role requires the ability to:

• Stand and walk for extended periods


• Navigate stairs, ramps, and large event venues


• Work indoors and outdoors in varying environmental conditions


• Lift, push, and pull up to 25 pounds


• Bend, stoop, squat, and move throughout a shift


• Communicate effectively in active event environments


• Utilize handheld devices and mobile technology as required

Why LAZ?

Build Your Future with LAZ

If you're ready to lead from the front, develop exceptional teams, and help create memorable experiences for guests attending some of the most exciting events and venues in the industry, we'd love to meet you.

Apply today and join a team committed to service excellence, operational success, and a people-first culture.

LAZ is an Equal Opportunity Employer and participates in E-Verify.