Event Services Specialist (Small Groups)

Entertainment Places; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Complimentary Park Tickets

Park Discounts

Medical Insurance

401K Retirement plan

Disability Benefits

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Orlando is seeking an Event Services Specialist for Small Groups to plan and execute small-scale events within the theme park, coordinating logistics and ensuring a seamless guest experience.

You will serve as primary contact for clients, manage venue setup, catering, A/V, transportation, collaborate with internal teams, help with budgets, and ensure compliance with safety and park policies, with weekend/holiday availability.

Qualifications

• Bachelor's degree in hospitality, event management, business, or a related field (preferred) or equivalent experience.
• 2+ years of experience in event planning, hospitality, or theme park operations preferred.
• Strong organizational and problem-solving skills, with the ability to manage multiple events simultaneously.
• Excellent communication and customer service skills, with a guest-first approach.
• Ability to work in a fast-paced, high-energy environment with flexible scheduling, including weekends and holidays.

Responsibilities

• Oversee all aspects of small group events, from initial inquiry to event completion, ensuring smooth execution within the theme park environment.
• Act as the primary point of contact for small group clients, understanding their needs and providing personalized event solutions
• Coordinate event logistics, including venue setup, catering, audiovisual needs, and transportation.
• Work closely with internal teams (operations, entertainment, food & beverage, attractions) and external vendors to ensure all event elements align with park policies and brand standards
• Assist in budget preparation, track expenses, and ensure compliance with contract terms and company policies.
• Oversee event execution, troubleshoot issues, and ensure a smooth experience for attendees.
• Gather feedback from clients and stakeholders to assess event success and identify areas for improvement.
• Ensure all events comply with park safety guidelines, health regulations, and operational protocols

Skills

Organizational skills

Problem-solving

Communication skills

Customer service

Multi-tasking

Event management software

Microsoft Office Suite

Education

Bachelor's degree in hospitality, event management, business, or related field

Tools

Event management software

Microsoft Office Suite

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

Event Services Specialist (Small Groups)

At SeaWorld, we’re passionate about caring for animals. In fact, we’ve already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals in a wide variety of roles. Join us and play an important part on our incredible team!

Job Summary

The Event Services Specialist for Small Groups is responsible for planning and executing small-scale events within the theme park. This role ensures a seamless guest experience by coordinating logistics, managing client relationships, and working with internal departments to deliver memorable and high-quality events.

Key Responsibilities

• Oversee all aspects of small group events, from initial inquiry to event completion, ensuring smooth execution within the theme park environment.
• Act as the primary point of contact for small group clients, understanding their needs and providing personalized event solutions
• Coordinate event logistics, including venue setup, catering, audiovisual needs, and transportation.
• Work closely with internal teams (operations, entertainment, food & beverage, attractions) and external vendors to ensure all event elements align with park policies and brand standards
• Assist in budget preparation, track expenses, and ensure compliance with contract terms and company policies.
• Oversee event execution, troubleshoot issues, and ensure a smooth experience for attendees.
• Gather feedback from clients and stakeholders to assess event success and identify areas for improvement.
• Ensure all events comply with park safety guidelines, health regulations, and operational protocols

Qualifications

• Bachelor's degree in hospitality, event management, business, or a related field (preferred) or equivalent experience.
• 2+ years of experience in event planning, hospitality, or theme park operations preferred.
• Strong organizational and problem-solving skills, with the ability to manage multiple events simultaneously.
• Excellent communication and customer service skills, with a guest-first approach.
• Ability to work in a fast-paced, high-energy environment with flexible scheduling, including weekends and holidays.
• Proficiency in event management software and Microsoft Office Suite.

Benefits and Perks

The perks of the position:

• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Dependent and Health Care
• Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

The perks of the position:

• Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEA WORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY, OR COVERED VETERAN STATUS.

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.