Event Services Manager

Accor; Scottsdale (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Learning programs

Health benefits

Career growth opportunities

Job summary

Accor — Fairmont Scottsdale Princess, a luxury resort, seeks an Events/Catering professional to plan and service weddings, catering events and group files. You will ensure flawless execution, maintain client communication, and uphold brand standards while delivering engaging service.

You will manage logistics, coordinate with food & beverage and AV teams, and contribute to guest satisfaction and financial success. This role requires flexibility to work varied hours in a premier resort setting.

Qualifications

• Previous experience within luxury resort market in similar role preferred.
• Computer literacy in Windows applications; Micros Opera S&C and Meeting Matrix preferred.
• University/College degree in a related discipline preferred.

Responsibilities

• Event planning and servicing of contracted Weddings, Catering Events and Group Files.
• Provide professional, friendly and engaging service.
• Organize wedding, catering & convention booking files and maintain accurate activities within files.
• Obtain/confirm all event-related information (timelines, AV, rooming lists, food & beverage requirements, etc.) with client.
• Distribute group resumes, catering and conference agendas, event orders, floorplans, to operating partners.
• Monitor event logistics and execution, ensuring adherence to contracts, brand standards and profitability goals.
• Drive satisfaction through proactive service delivery and problem solving.
• Optimize function space utilization for guest experience and financial performance.
• Forecast banquet and catering food & beverage by group with approximately 3% accuracy.
• Follow billing procedures and ensure deposits/credit applications are received timely.
• Conduct pre-conference meetings with clients to confirm details.
• Ensure guest experience onsite through personal interaction and attendance at events.
• Attend hotel meetings impacting the Events department.
• Build and maintain client relationships, encouraging repeat business.
• Be an ambassador for the hotel in the local community.

Skills

Excellent communication

Interpersonal skills

Problem solving

Reliable and ethical

Flexible schedule

Education

University/College degree

Tools

Micros Opera S&C

Meeting Matrix

Job description

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess Pumpkin Fest and Christmas at the Princess. The hotel features great benefits like matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Reporting to the Director of Catering & Conference Services, responsibilities and essential job functions include but are not limited to the following:

• Event planning and servicing of contracted Weddings, Catering Events and Group Files.
• Consistently offer professional, friendly and engaging service.
• Organize wedding, catering & convention booking files and maintain accurate activities within files consistently.
• Obtain/confirm all event-related information (to include, but not limited to event specifications, event timelines, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc.) with client
• Organize/compile and distribute group resumes, catering and conference agendas, event orders, floorplans, etc. to all operating partners accurately, and in a timely manner.
• Monitor event logistics and execution, ensuring adherence to client expectations, contract obligations, brand standards and profitability goals
• Drive satisfaction through creative problem solving and proactive service delivery.
• Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department.
• Yield sleeping room block and function space, ensuring optimization of financial return/performance.
• Forecast banquet & catering food & beverage by group with target of 3% accuracy.
• Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes.
• Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated.
• Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours.
• Conduct any/all site inspections as required. Able to handle inquiries.
• Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department.
• Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business.
• Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community.
• Additional responsibilities, as outlined by Director or Assistant Director.

• Previous experience within luxury resort market in similar role preferred.
• Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C, and Meeting Matrix preferred).
• University/College degree in a related discipline preferred.
• Excellent communication skills, both written and verbal required.
• Excellent interpersonal skills, and problem-solving abilities.
• Highly responsible, reliable and ethical. A reputation for honesty and integrity.
• Results oriented and highly motivated self-starter.Ability to focus attention on guest needs, always remaining calm and courteous.
• Ability to work days, nights and weekends; when necessary.

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

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