Event Services Manager

Lancer Hospitality; Miami (FL); On-site; USD 67,500 - 82,500; Full time

Benefits offered by this job

Medical (FT Employees)

Vision

UNUM offering for Accident, Critical</

Illness and Hospital Indemnity

Discount Program

Commuter Benefits (Parking and Transit

Job summary

Lancer Hospitality is seeking an experienced Event Manager to join the Constellation Culinary team in Miami, FL. You will plan, direct, and coordinate catered events, assist in menu selections, schedule staff, and arrange facilities or equipment, ensuring client satisfaction before, during, and after events.

The role requires at least 2 years in catering/food/beverage or administrative/event work, strong organization, independent decision-making, and basic MS Word/Excel and math skills.

Qualifications

• 2 years of catering/food-beverage and/or administrative/event experience required.
• Must be very organized and able to work independently.
• Proficiency with Word and Excel, basic math skills essential.
• Bachelor’s Degree in Management preferred.

Responsibilities

• Plan, direct, and coordinate catered events for the team.
• Coordinate menus, schedules, facilities, and equipment with staff.
• Maintain event information in CaterXpert and ensure on-time payments.
• Communicate client needs to culinary and operations teams.
• Manage staff, meetings, and post-event follow-up.

Skills

Catering/food-beverage experience

Administrative experience

Independence/decision making

Basic math skills

Education

Bachelor’s Degree in Management

Tools

Word

Excel

Job description

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The Role at a glance:

We are looking to add an experienced, motivated event manager to our Constellation Culinary team in Miami, FL at a prestigious Cultural Center. As an event manager, you will have the opportunity to Plan, direct, and coordinate catered events. Assists in the selection of menu items, schedules catering staff, arranges for facilities or equipment, and communicates customer/client needs to the appropriate personnel, directly supporting the needs/goals of the Senior Director of Sales. Develops and maintains catering accounts and client relationships by ensuring customer satisfaction before, during, and after the event.

What you’ll be doing:

• Ensuring all event information in CaterXpert from the sales team is up to date and fully detailed prior to event/deadlines.
• Review event floorplans, day of supervisor packets, pack lists and rental equipment to ensure all information is current and correctly distributed.
• Responsible for communicating SCG procedures, standards and expectations to all event staff when on-site. They will be responsible for communicating all pertinent event information to the culinary and operations teams and for completing the day of supervisor packet for use on site.
• Assisting in the setup and execution of events
• Ensure that event rentals have scheduled deliveries and pickups that are convenient for specialist or venue manager
• Maintain calendar of events through Outlook and attend all necessary event meetings and conference calls.
• Communicate with sales, culinary and booking staff, as needed, to ensure understanding of menus and client needs
• Responsible for the collection and submission of all payments and deposits as it relates to contracted events. They are responsible for ensuring that these payments are on time and responsible for reviewing the weekly AR report and correcting any discrepancies and/or collecting any late payments.
• Responsible for nimble trouble shooting and determining the best judgment calls when a quick decision needs to be made.
• Managing a staff, holding them accountable for their work and disciplining as needed.
• Follow up with photographer’s post event to request event photos
• Act as first point of contact for general leads and gather as much detailed information as needed
• Process event closeouts on following day of each event
• Send out nightly event reminders to internal staff

What we’re looking for:

Must-haves:

• 2 years of catering/food-beverage and/or administrative/event experience
• Very organized
• Able to work independently and make the right decisions for the business
• Basic PC knowledge and comprehension (Word & Excel)
• Basic math knowledge and comprehension (addition, subtraction, multiplication, division, fractions, and percentages)

Nice-to-haves:

• Bachelor’s Degree in Management

Compensation Range

Up to $75,000

• Medical (FT Employees)
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit)