Executive Meeting Manager

Crowne Plaza Hotel; Elizabeth (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Crowne Plaza Hotel in Elizabeth, NJ seeks an Executive Meeting Manager to sell and service small group and catering events, coordinating meetings, conferences, and corporate functions while developing new client relationships. You will serve as the primary contact from planning through event completion, working with hotel departments to ensure contractual commitments and service expectations are met.

The ideal candidate is highly organized with excellent communication and relationship-building

Qualifications

• Minimum 3 years hotel sales experience with event management, catering, or conference services.
• Experience using hotel property management and sales systems (e.g., Delphi, CI/TY, Opera, Amadeus, or similar).
• Strong computer literacy with knowledge of Microsoft Office, Opera and Delphi FDC.
• Highly motivated self-starter with a strong sales mindset.
• Strong knowledge of banquet operations, event logistics, and hotel departmental functions.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and attention-to-detail skills.
• Ability to manage multiple events simultaneously in a fast-paced environment.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Coordinate and manage assigned corporate meetings, conferences, training sessions, and special events.
• Serve as the primary contact for clients throughout planning and execution.
• Review contracts, banquet event orders (BEOs), rooming lists, meeting specifications, and special requests.
• Conduct pre-event planning meetings and site inspections with clients.
• Coordinate meeting room setups, audiovisual requirements, food and beverage arrangements.
• Ensure all event details are accurately communicated to the appropriate hotel departments.
• Monitor event progress and address last-minute changes or requests promptly.
• Establish and maintain strong relationships with corporate clients, meeting planners, and event organizers.
• Provide exceptional customer service before, during, and after each event.
• Work closely with Banquets, Food & Beverage, Front Office, Housekeeping, Maintenance, and Audio/Visual teams.
• Monitor events to ensure service standards and contractual obligations are met.
• Assist with troubleshooting and resolving operational challenges during events.

Skills

Hotel sales experience

Event management

Communication skills

Organization

Multitasking

Tools

Opera PMS

Delphi FDC

CI/TY

Amadeus

Job description

The Executive Meeting Manager is responsible for selling and servicing/coordinating,small group and catering events, and executing meetings, conferences, corporate events, and social functions while developing new customer relationships, maintaining strong partnerships with existing accounts, and ensuring an exceptional experience for clients and their attendees.

This position serves as the primary point of contact for assigned meeting and event clients, overseeing all details from the initial planning stages through event completion. The Executive Meeting Manager works closely with clients and hotel departments to ensure all contractual commitments, operational requirements, and service expectations are successfully fulfilled.

The ideal candidate is highly organized, detail-oriented, proactive, and possesses excellent communication, customer service, and relationship-building skills. This individual must be able to manage multiple events simultaneously while maximizing client satisfaction, operational efficiency, and hotel revenue.

We are a drug-free workplace and participate in E-Verify.

What you will be doing

Roles and Responsibilities: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Key Responsibilities:

Meeting and Event Planning

• Coordinate and manage assigned corporate meetings, conferences, training sessions, and special events.
• Serve as the primary contact for clients throughout the planning and execution process.
• Review contracts, banquet event orders (BEOs), rooming lists, meeting specifications, and special requests.
• Conduct pre-event planning meetings and site inspections with clients.
• Coordinate meeting room setups, audiovisual requirements, food and beverage arrangements, and other event services.
• Ensure all event details are accurately communicated to the appropriate hotel departments.
• Monitor event progress and address last-minute changes or requests promptly.

Client Relations and Guest Satisfaction

• Establish and maintain strong relationships with corporate clients, meeting planners, and event organizers.
• Provide exceptional customer service before, during, and after each event.
• Proactively anticipate client needs and identify opportunities to exceed expectations.
• Handle client concerns and service recovery situations professionally and efficiently.
• Conduct post-event follow-ups to obtain feedback and encourage repeat business.
• Maintain a high level of professionalism and responsiveness in all client communications.

Event Operations and Department Coordination

• Work closely with Banquets, Food & Beverage, Front Office, Housekeeping, Maintenance, and Audio/Visual teams.
• Conduct event walkthroughs to ensure meeting spaces are properly prepared.
• Verify room setups, signage, amenities, audiovisual equipment, and catering arrangements.
• Communicate event changes and special requirements to all relevant departments.
• Monitor events to ensure service standards and contractual obligations are met.
• Assist with troubleshooting and resolving operational challenges during events.

Revenue and Financial Management

• Maximize event revenue through effective upselling of food and beverage, audiovisual services, room rentals, and additional amenities.
• Review event billing and ensure accurate charges and proper documentation.
• Monitor event expenses and support departmental profitability.
• Identify opportunities to increase repeat business and generate additional revenue.
• Ensure all client requests and changes are properly documented and approved.

Administrative Responsibilities

• Prepare and distribute Banquet Event Orders and event resumes in a timely manner.
• Maintain accurate client files, contracts, event records, and correspondence.
• Track event deadlines, guarantees, rooming lists, and payment requirements.
• Prepare detailed event summaries and communicate important information during departmental meetings.
• Maintain organized records of client preferences, feedback, and future business opportunities.
• Ensure compliance with hotel policies, procedures, and brand standards.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including nights, holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Qualifications and Requirements

• A minimum of 3 years’ hotel sales experience required - event management, catering, conference services, or sales.
• Experience using hotel property management and sales systems (e.g., Delphi, CI/TY, Opera, Amadeus, or similar).
• Strong computer literacy with knowledge of Microsoft Office, OPERA and Delphi FDC
• Highly motivated self-starter with a strong sales mindset.
• Strong knowledge of banquet operations, event logistics, and hotel departmental functions.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and attention-to-detail skills.
• Strong problem-solving and customer service skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple events simultaneously in a fast-paced environment.
• Proficiency in Microsoft Office Suite.

Performance Expectations

• Consistently achieve guest satisfaction goals.
• Ensure flawless execution of meetings and events.
• Meet departmental revenue and profitability objectives.
• Maintain high levels of client retention and repeat business.
• Produce accurate event documentation and billing with minimal errors.
• Foster strong collaboration across hotel departments.

Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year. As a part of the hospitality industry, a hospitable service atmosphere must be maintained at all times. All employees are required to project a friendly, welcoming, and positive attitude.

Source: Hospitality Online