Event Services Coordinator

Default (All-EOS Job Aggregator); Myrtle Beach (SC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Benefit Plans

401k

Dental

Vision

Free Lunch

Free Health Club Membership

Discounted travel program benefits

Job summary

Kingston Resorts in Myrtle Beach is seeking an Event Service Coordinator to manage convention resumes and on-site arrangements between the hotel and clients. You will coordinate multiple departments to execute meetings and events, maximize revenue through up-selling, and promote services for future group business.

The role requires supervising staff, handling time-sensitive deadlines, and maintaining flawless records while delivering exceptional guest experiences.

Qualifications

• Ability to supervise staff and manage multiple demands.
• Strong time management and self-motivation.
• Knowledge of hotel operations, safety codes and procedures.
• Proficient with Word, Excel, Outlook and in-house systems.
• Excellent English communication and guest service ethos.

Responsibilities

• Directly serves on-site group and catering customers and logistics.
• Supervise departments during events and ensure smooth execution.
• Participate in internal/external meetings as required.
• Assist with movement of equipment for tight space turns.
• Aid customers with event setup and related needs.
• Maintain accurate files and support billing processes.
• Work varying schedules to meet business needs.

Skills

Staff supervision

Time management

Multitasking

Customer service

Professionalism

Communication

Leadership

Tools

Word

Excel

Outlook

Delphi / in-house sales system

Market Vision

OnQ

InFocus

CAD program

Job description

Embassy Suites Myrtle Beach
9800 Queensway Blvd
Myrtle Beach, SC 29572, USA

• Travel Required : No

Description

The Kingston Resorts is a 145-acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20-minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms. This means many opportunities to help you grow your career to the next level.

The Event Service Coordinator executes all aspects of the convention resume and corresponding arrangements between the hotel and customer during the meeting or event. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site convention. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of group business for future dates. Maximizes revenues through effective up-selling of products and services. Promotes services for future group business.

Responsibilities

• Directly serves on site group and catering customers in a proactive manner relative to logistics of group room block, food and beverage, public meeting space/exhibit hall, ancillary and vendor services, affiliates/exhibitors and related billing processes.
• Provides direction and supervision to responsible operating departments and tam members during execution of meeting, banquet functions and/or event.
• Participates in internal and external meetings as determined by the Director of Events i.e. menu review, department, operational department per-shifts, etc.
• Oversees and assists in the physical movement of hotel or customer equipment or furnishings as necessary to complete a tight turn-around of public function space.
• Assists customers with the set-up of their event, as needed.
• Performs other duties and responsibilities as assigned or required.
• Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.

Requirements

• Ability to supervise staff.
• Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
• Ability to operate independently and with a high degree of autonomy requiring excellent time management skills and self-motivation.
• Hotel product and industry knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
• Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations.
• Ability to gain proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Outlook, Delphi (or in house sales system). Market Vision, OnQ, InFocus, Internet and Intranet and Optimum Settings (or in house CAD program).
• Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
• Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, portable radios, pagers, etc.
• Ability to complete a contract in compliance with all checklists, standards and hotel policies.
• Ability to maintain assigned files neatly, completely and organized in accordance with HHC guidelines to ensure proper sequencing of activity checklists are being followed.
• Interpersonal skills provide to provide overall guest satisfaction.
• Ability to work under pressure and deal with stressful situations during busy periods.

$16 per hour plus gratuities

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!

This is a Full-time, year-round PM position working at Kingston Resorts. 2nd shift availability is required, including holidays. We offer Health Benefit Plans, 401k, Dental, Vision, Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more!

EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace

Travel Required

No.

Qualifications

Experience

Preferred

1 year:

1 year: Prior experience in events management a plus.

1 year:

1 year: Requires a minimum of one year experience in guest contact areas of the hospitality industry. Hotel experience preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.