Event Services Concierge for Conferences

BHC; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

BHC is seeking a Conference Concierge to support daily operations of events and meeting space. You will work under the Director of Catering and Conference Services to handle administrative duties and ensure client satisfaction across group room blocks.

The role involves coordinating with hotel staff, preparing BEOs, and assisting in group events, with emphasis on delivering top-notch service and timely information to clients and departments.

Qualifications

• Previous experience in events preferred.
• Strong attention to detail.
• Demonstrated aptitude for problem-solving and problem identification.
• Must effectively manage and adhere to daily/weekly/monthly deadlines.
• Ability to manage multiple tasks and responsibilities at once.
• Ability to operate in a team environment and develop relationships cross-divisionally.
• Excellent written and verbal communication skills.

Responsibilities

• Create daily signage for incoming groups.
• Participate in pre-cons, post-cons (if necessary), and weekly tie-down meetings to review Banquet Event Orders.
• Liaise with the Hotel Staff including the conference Services Manager, Catering Manager, Group Sales Managers, and Banquet Department to plan special requests for clients and special events.
• Arrange introductions between the client and related staff.
• Monitor changes to weekly forecast information; ensure that accurate information is communicated to respective departments on a timely basis to best service the client.
• Welcome and meet with group contact upon arrival at the function and ensure guest satisfaction.
• Responding to telephone inquiries by determining clients’ needs and specifications for referral to Catering Sales Managers and/or Conference Services Managers.
• Establishing rapport with Conference Services clients and functions as liaison.
• Ensuring that all filing systems are maintained according to SOP Handle all photocopies, faxes, scanning, and distribution of BEOs and group Resumes, and gather and organize all materials for daily/weekly/monthly reports.
• Responsible for assisting Conference Services Managers during the execution of Group Events.
• Responsible for Special projects as assigned by Conference Services and Catering Managers.
• Support the sales efforts of the department with emphasis on the conference services segment.
• Position is responsible for all administrative duties for the Conference Services Manager. Responsibilities include group correspondence, revision of Banquet Event Orders, guarantees, and various other administrative duties as requested by Management.

Skills

Event coordination

Attention to detail

Problem solving

Deadline management

Multitasking

Team collaboration

Written and verbal communication

Job description

BHC is seeking a Conference Concierge to support daily operations of events and meeting space. You will work under the Director of Catering and Conference Services to handle administrative duties and ensure client satisfaction across group room blocks.

The role involves coordinating with hotel staff, preparing BEOs, and assisting in group events, with emphasis on delivering top-notch service and timely information to clients and departments.