Event Service Captain: Lead Banquet Team & Guest Experience

Ac-Hotel-Ballantyne; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord is seeking a Banquet Captain to supervise banquet staff and coordinate all food and beverage delivery with the Banquet Manager for exceptional guest service. You will lead a motivated team, greet guests, and ensure event success from setup to clean-up, maintaining quality standards and a professional appearance.

The role involves training staff in plated and reception-style service, responding to guest needs, and collaborating across teams to deliver seamless events.

Responsibilities

• Provide exceptional guest service to all customers.
• Leads the team with motivation and direction and assures that all standards of quality are in place
• Greet guests and be responsible for accommodating all guests’ needs at the attendance of an event.
• Participate in good communication with guests with questions regarding the menu.
• Deliver food and beverages from staging areas to guests as needed to assist the team
• Assist other servers during peak periods in delivering food and guest requests.
• Can train others on serving plated, and reception style meal services (training provided)
• Anticipate guest’s needs and monitor the guests dining experience to ensure satisfaction with food and service.
• Respond promptly and courteously to any requests.
• Oversee Setup, execution, and clean-up for an event.
• Performs side work to prepare for upcoming events.
• Assures all service areas are kept clean and safe at all times
• Maintain a professional and personable appearance.
• Perform other duties as assigned.

Job description

Concord is seeking a Banquet Captain to supervise banquet staff and coordinate all food and beverage delivery with the Banquet Manager for exceptional guest service. You will lead a motivated team, greet guests, and ensure event success from setup to clean-up, maintaining quality standards and a professional appearance.

The role involves training staff in plated and reception-style service, responding to guest needs, and collaborating across teams to deliver seamless events.