Event Server

Inns of Aurora Resort & Spa; Town of Aurora (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical and dental benefits

401(k) program

Paid time off

Employee discount at lodging and dinin

Job summary

Inns of Aurora, LLC is seeking an Event Server to support all Inns of Aurora events. You will set up spaces, serve guests, and help deliver a luxurious experience while maintaining a polished appearance.

Weekend availability is required. The role offers an hourly wage ranging from $18 to $20 based on experience, with opportunities to develop guest-service skills in a high-end hospitality environment.

Qualifications

• Excellent verbal communication skills.
• Ability to multi-task effectively under fast-paced conditions.
• Professional appearance and dress.
• Ability to work weekends.
• TIPS certifications; training available.

Responsibilities

• Set up event space and tables as per the Banquet Event Order.
• Restock stations and maintain service areas.
• Explain menu and assist guests throughout events.
• Check IDs for alcohol and ensure guest age requirements.
• Serve beverages and run food from kitchen as needed.
• Monitor guest satisfaction and assist management.

Skills

Verbal communication

Multi-tasking

Guest service

Professional demeanor

Education

High school diploma or equivalent

Job description

$18.00-$20.00 hourly depending on experience. Weekends are required.

INNS OF AURORA, LLC CORE VALUES

While Our Employees’ Skill-sets Vary Greatly From Position To Position, Our Core Set Of Values Remain The Same. As An Inns Of Aurora, LLC Employee, Learning And Exemplifying These Characteristics Is a Key Part To Your Success. All Inns Of Aurora Employees Are Expected To Demonstrate The Following Characteristics As Defined In The Inns Of Aurora, LLC Handbook

• Courage
• Initiative
• Dependability
• Flexibility
• Integrity
• Judgment
• Respect for others

Position Purpose

Under the Events Manager, the Event Server is responsible for set-up, execution, and break-down of all Inns of Aurora events and to assist guests to create a satisfying and luxurious experience.

Responsibilities/Duties/Functions/Task

• Set up event space as outlined in the Banquet Event Order
• Set tables prior to guest arrival with appropriate utensils, table cloths, condiments etc
• Restock all stations
• Understand and be able to articulate the specific food and beverage menu for every event
• Check identification for guests to verify age requirements for purchase of alcoholic drinks
• Interact with guests in a poised and professional manner.
• Ensure the needs of all guests are met while navigating throughout the event area.
• Consistently monitor guest satisfaction through regular check-ins.
• Serve water, coffee and tea to guests
• Prepare cocktails according to customer orders and deliver them to guests, or deliver order to bartender
• Run food from kitchen with trays or by hand, as needed
• Ensure the timely completion of all side work and daily cleaning tasks.
• Adhere to cleaning duties required at end of shift
• Retrieve plates and glasses from tables and transport them to the kitchen during meal services.
• Report all issues in the dining area to management team
• Maintain the cleanliness of the service area
• Attend all required training and meetings.
• Maintain a positive and helpful attitude with all guests. and Inns of Aurora employees
• Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook
• Follow guidelines and expectations as stated in the employee handbook
• Other duties, as assigned

Requirements

• Must be flexible in scheduling and have open weekend availability
• Excellent verbal communication skills
• Ability to multi-task effectively under fast-paced working conditions
• Ability to maintain neat, professional and clean appearance and practices
• Ability to work while standing for long periods of time
• Ability to work in a team environment with other servers, host, bartenders, chefs and other Inns of Aurora employees
• Ability to adhere to proper food regulation standards and health and safety standards
• High level of professionalism and passion for the hospitality industry
• Flexibility pertaining to guest needs and hourly schedules
• TIPS certifications; will train as needed

PREFERENCES

• High school or college level degree
• Previous customer service, banquet/events/catering serving or fine-dining serving experience
• Knowledge and understanding of workplace safety procedures
• Local wine, food and fine-dining knowledge

Benefits

We are proud to offer outstanding benefits to all of our employees.

Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.

Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.

We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.