Event Security Supervisor | Part-Time | PeoplesBank Arena

Oak View Group; Hartford (CT); On-site; USD 36,000 - 40,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) Matching

Job summary

Oak View Group is seeking an Event Security Supervisor to lead the security staff for PeoplesBank Arena and Pratt & Whitney Stadium events in Hartford, CT. You will plan, monitor, delegate and manage security operations to ensure a safe guest experience.

The role requires a high school diploma or equivalent, CT State Guard Card, and the ability to work long hours, nights, weekends and holidays. This is a part-time, hourly position with benefits for eligible staff.

Qualifications

• High school diploma, GED, or equivalent is required.
• Valid CT State Guard Card is required.
• Knowledge of crowd management and control techniques.
• Ability to anticipate needs, assess situations, and act accordingly.
• Strong understanding of security and supervision in an arena setting.
• Flexibility to work long hours, including nights, weekends and holidays.
• Self-motivated with excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Ability to make quick decisions in high-pressure environments.
• Proven guest and client service capabilities.

Responsibilities

• Supervise, train, instruct, and oversee the daily performance of the Security Staff.
• Assist in pre-shift meetings and staff positioning for events.
• Assist in setup and operation of walk-through magnetometers and wands.
• Enforce rules and report incidents, coaching staff as needed.
• Make immediate decisions and communicate in emergencies.
• Supervise security activities to ensure a high level of guest satisfaction.
• Work with local law enforcement and building staff to resolve issues.
• Assist in post-event meetings and incident/injury reports.
• Complete and submit event recaps in a timely manner.
• Perform other duties as assigned.

Skills

Guest service

Security supervision

Communication

Decisive under pressure

Education

High school diploma, GED, or equivalent

Job description

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Event Security Supervisor is responsible for the supervision of all Event Security Staff and for providing safe and secure service at all PeoplesBank Arena and Pratt & Whitney Stadium events by assisting with planning, monitoring, directing, delegating, and managing all functions of the Event Security Staff.

This role pays an hourly rate of $27.07.

Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching.

This position will remain open until December 25, 2026.

About The Venue

PeoplesBank Arena is Connecticut’s premier destination for sports & entertainment. The 15,000+ seat downtown arena is home to the eleventh-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses. PeoplesBank Arena is also home to the AHL’s Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers. PeoplesBank Arena entertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others. PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

Responsibilities

• Supervise, train, instruct, and oversee the daily performance of the Security Staff.
• Assist in conducting pre-shift meetings in a timely manner and assigning staff positions along with reviewing any pertinent information regarding the day’s event.
• Assist in the setup, breakdown, and operation of walk-through magnetometers and wands.
• Enforce facility rules, policies, and procedures and report incidents as they occur and coach those employees in violation (performance, attendance, uniform, cellphones, harassment, injury, etc.)
• Make immediate decisions and communicate with Security Staff in emergency situations.
• Supervise all Security activities for events at the venues to ensure a high level of guest satisfaction in all pertinent areas of the event experience.
• Works cooperatively with all local law enforcement (police, fire, EMT, etc.)
• Work closely with other building staff to identify, troubleshoot, and resolve issues to ensure effective and professional event management.
• Assist in conducting post-event meetings to discuss the event and any incidents that may have occurred.
• Complete and submit event recaps and incident/injury reports with appropriate documentation in a timely manner.
• Perform other duties and responsibilities as assigned.

Qualifications

• High school diploma, GED, or equivalent is required.
• Valid CT State Guard Card is required.
• Knowledge of characteristics of events, including crowd management and control techniques.
• Must have the ability to anticipate needs, assess situations, and act accordingly.
• Strong understanding of principles and practices of effective security and employee supervision in an arena setting.
• Must have the ability to work a flexible schedule, including long nights, early mornings, weekends, and holidays as needed.
• Self-motivated with excellent interpersonal and communication skills.
• Ability to function independently as well as be part of a team and make.
• Ability to make decisions in a fast-paced, high-pressure environment, while remaining calm and flexible in stressful situations.
• Proven exceptional guest and client service capabilities.
• Able to exercise sound judgement to diffuse volatile situations.
• Knowledgeable and skilled in effective radio communication.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.