Event Security & Guest Experience Specialist

Swetman Security Service; Troy (AL); On-site; USD 32,000 - 40,000; Full time

Job summary

Swetman Security Service in Troy, AL is seeking an Event Security Officer to maintain a safe and secure environment for guests and property owners during events. You will conduct bag checks, enforce access control, and apply safety protocols while delivering superior customer service.

This role requires a professional demeanor and a strong focus on guest satisfaction. Essential duties include monitoring checkpoints, screening attendees, directing traffic, and promptly addressing incidents with

Qualifications

• Must be 18 years or older.
• Background check and drug screening required.
• Ability to exercise independent judgment.
• Outstanding oral and written communication skills.

Responsibilities

• Assist with all aspects of event-day preparation and execution.
• Control access to venues by scanning tickets, verifying wristbands/badges, and directing event traffic.
• Screen guests upon entry through bag checks, hand wands, metal detectors, and ID verification.
• Monitor key checkpoints to prevent unauthorized access and protect guests, staff, and venue assets.
• Respond promptly to crowd control issues and escort disruptive individuals when necessary.
• Understand and follow venue-specific policies, procedures, and regulations.
• Greet and interact with guests in a professional and courteous manner at entrances, aisles, concourses, and other key areas.
• Offer clear directions and helpful suggestions to enhance the overall guest experience.

Skills

Communication skills

Judgment and discretion

Customer service

Education

Must be 18 years of age or older

Background check and drug screening required

Outstanding oral and written communication skills

Job description

Swetman Security Service in Troy, AL is seeking an Event Security Officer to maintain a safe and secure environment for guests and property owners during events. You will conduct bag checks, enforce access control, and apply safety protocols while delivering superior customer service.

This role requires a professional demeanor and a strong focus on guest satisfaction. Essential duties include monitoring checkpoints, screening attendees, directing traffic, and promptly addressing incidents with