Event Room Blocks Lead

Fastbreak.ai, Inc.; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan with employer contribution

Startup environment where ideas matter

Job summary

Fastbreak AI, Inc. is seeking a Staff Room Coordinator to manage staff, official and VIP room blocks for major events at our Charlotte, NC headquarters.

You will be the day-to-day contact for league and club event operators, build and finalize rooming lists, and ensure hotels have accurate details. A Bachelor’s degree and hospitality experience are preferred. Competitive benefits and a startup atmosphere await.

Qualifications

• Bachelor’s degree required.
• 1+ year of experience in hotel or hospitality industry preferred.
• Prior customer service experience in client-facing roles is a plus.
• Exceptionally organized with a system for tracking many requests at once.
• Calm and solutions-focused under pressure and tight deadlines.
• Clear, professional communicator by phone and email.
• Experience in or passion for sports and events is a plus.

Responsibilities

• Coordinate staff, official and VIP room blocks for assigned events from the first request through checkout.
• Act as the day-to-day contact for league and club event operators for staff accommodation needs, and respond quickly and professionally.
• Capture, track and close out every room request, change and cancellation.
• Build, update and finalize rooming lists well ahead of arrival, and confirm details with hotels and event operators.
• Manage complimentary room allocations and make sure staff rooms are applied correctly against each event’s contracts.
• Support week-of-event logistics, including last-minute changes, early arrivals, late additions and on-site issues.
• Confirm reservations, special requests and billing instructions.
• Keep accurate records in the Fastbreak Travel platform and CRM so Account Management has a clear view of every event.
• Support Account Management with administrative tasks, reporting and event follow-up.
• Participation in rotating emergency phone schedule as needed

Skills

Customer service

Communication (phone & email)

Organizational skills

Attention to detail

Sport/event enthusiasm

Client-facing experience

Education

Bachelor’s degree

Job description

Fastbreak AI, Inc. is seeking a Staff Room Coordinator to manage staff, official and VIP room blocks for major events at our Charlotte, NC headquarters.

You will be the day-to-day contact for league and club event operators, build and finalize rooming lists, and ensure hotels have accurate details. A Bachelor’s degree and hospitality experience are preferred. Competitive benefits and a startup atmosphere await.