Event Housing Coordinator — VIP Rooms & Logistics

Fastbreak-Ai; Charlotte (NC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive salary and comprehensive 益

Health, dental, and vision insurance

401(k) plan with employer contribution

Flat startup environment

Growth opportunity

Job summary

Fastbreak AI is seeking a Staff Room Coordinator to manage staff, official and VIP room blocks for our major league and club partners based at our Charlotte, NC headquarters. You will own the rooming lists, confirm details with hotels, and ensure flawless accommodations for events.

You will work closely with the Account Management team, handle requests and changes, and provide friendly, professional service to event operators under tight deadlines in a fast-paced startup environment.

Qualifications

• Bachelor's degree required.
• 1+ year of experience in hotel or hospitality industry preferred.
• Prior customer service experience, especially in client-facing or high-touch roles a plus.
• Exceptionally organized and detail-oriented, with a system for tracking many requests at once.
• Calm and solutions-focused under pressure and on tight deadlines.
• Clear, professional and friendly communicator by phone and email.
• Experience in or passion for sports and events is a plus.

Responsibilities

• Coordinate staff, official and VIP room blocks for assigned events from the first request through checkout.
• Act as the day-to-day contact for league and club event operators for staff accommodation needs, and respond quickly and professionally.
• Capture, track and close out every room request, change and cancellation.
• Build, update and finalize rooming lists well ahead of arrival, and confirm details with hotels and event operators.
• Manage complimentary room allocations and make sure staff rooms are applied correctly against each event’s contracts.
• Support week-of-event logistics, including last-minute changes, early arrivals, late additions and on-site issues.
• Confirm reservations, special requests and billing instructions.
• Keep accurate records in the Fastbreak Travel platform and CRM so Account Management has a clear view of every event.
• Support Account Management with administrative tasks, reporting and event follow-up.
• Participation in rotating emergency phone schedule as needed.

Skills

Customer service

Organizational skills

Communication

Problem solving

Team collaboration

Education

Bachelor's degree

Job description

Fastbreak AI is seeking a Staff Room Coordinator to manage staff, official and VIP room blocks for our major league and club partners based at our Charlotte, NC headquarters. You will own the rooming lists, confirm details with hotels, and ensure flawless accommodations for events.

You will work closely with the Account Management team, handle requests and changes, and provide friendly, professional service to event operators under tight deadlines in a fast-paced startup environment.