Event Reservations Specialist - Hospitality Centers

Flik Hospitality Group; Dallas (TX); Vor Ort; USD 33.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Zusammenfassung

Flik Hospitality Group seeks a Reservationist for an onsite role in the Dallas area. The position involves managing Connections event space for Wells Fargo locations, answering inquiries, processing requests, and coordinating reservations.

The candidate should have outstanding customer service, strong communication, and proficiency with MS Office. Flexibility to work evenings and lift up to 25 pounds is required.

Qualifikationen

• Outstanding customer service skills required.
• Strong verbal and written communication abilities.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Ability to work independently and prioritize tasks.
• Flexible schedule including evenings.
• Ability to lift up to 25 pounds.
• Experience with event reservations is a plus.

Aufgaben

• Knowledgeable on all Connections site information; able to answer questions and research information regarding specific Connections locations.
• Responsible for responding and processing all incoming event requests and e-mails.
• Answering calls on the inbound call line.
• Handles meeting room bookings, utilizing reservation system and focuses on strategic assignment of meeting space to maximize utilization.
• Sends initial confirmations to customers to confirm basic details of their meetings.
• Communicates and assists customers with reservation process including how to book space, reservation window, and other direct access resources.
• Ability to quickly identify escalation points of reservations for C‑Suite events, Meeting and Events, Multi‑City events.
• Modifies reservations as needed/and or requested by Connections customers.
• Processes cancellations in a timely fashion.
• Delivers consistent customer interactions across e‑mail, instant messaging and phone utilizing uniform terminology, consistent e‑mail templates and standardized workflow processes.
• Delivers consistent, outstanding customer service experience utilizing Platinum Service Standards.
• Serve as additional in person support for Connections center should the need arise, assisting with room set‑up, catering placement, and in person customer communications.
• Preform additional duties as assigned by manager.

Kenntnisse

Outstanding customer service

Verbal and written communication

MS Office proficiency

Independent work / prioritization

Flexible schedule

Lift 25 pounds

Tools

Reservation software

Zoom / Teams

Jobbeschreibung

Flik Hospitality Group seeks a Reservationist for an onsite role in the Dallas area. The position involves managing Connections event space for Wells Fargo locations, answering inquiries, processing requests, and coordinating reservations.

The candidate should have outstanding customer service, strong communication, and proficiency with MS Office. Flexibility to work evenings and lift up to 25 pounds is required.