Event Producer (Captain) / Server

Five Iron Golf; New York (NY); On-site; Full time

Job summary

Five Iron Golf seeks an Event Producer to ensure top-tier event experiences at their indoor golf venues. Candidates should possess event management experience and exemplary customer service skills. This role involves collaboration with diverse teams, leading event execution, and managing customer satisfaction while maintaining an upbeat attendance.

Benefits

Health, Dental, and Vision insurance

Short-Term Disability

401(k)

Free meals while working

Qualifications

• Prior experience in managing and/or coordinating events.
• Server and/or hospitality experience encouraged.
• Passion for golf and understanding of game rules encouraged.

Responsibilities

• Lead on-site execution of events including guest greetings and space preparation.
• Manage simulators and event spaces according to contract requirements.
• Collaborate with kitchen staff to ensure food meets customer expectations.

Skills

Strong verbal and written communication

Customer-centric approach

Organizational skills

Ability to manage multiple tasks

Collaboration with diverse teams

Job description

Five Iron Golf is the country's premier indoor golf and entertainment experience, with 26 locations nationwide and more on the way. Five Iron Golf’s core mission is to seamlessly meld golf and entertainment, and in the process make golf inclusive and accessible for all.

The Event Producer at Five Iron ensures the team delivers an elevated experience for events of all sizes and delivers on the Five Iron promise of Best-in-Class Events. Outside of events, this role also goes beyond simply taking orders for guests, guiding guests through the menu and offering recommendations that elevate both the dining and gaming experience and the overall guest satisfaction, while also driving sales.

Responsibilities include, but are not limited to, the following :

• Provide an elevated event experience by leading on-site execution, including guest greetings, space preparation, issue resolution, and financial closing.
• Ensure positive customer experiences and successful delivery of contracted services for events.
• Manage simulators and event spaces according to contract requirements.
• Oversee event timelines to ensure organized and timely activities.
• Train and coordinate with staff in various roles to provide a premium event experience.
• Collaborate with kitchen staff to ensure food meets customer expectations.
• Purchase and manage event-related inventory.
• Support the Event Sales Manager with administrative tasks.
• Attend weekly meetings to review banquet event orders.
• Provide feedback to the Sales team to enhance return business.
• Collaborate with stakeholders to create additional events and experiences for Five Iron customers.
• Contribute ideas for improving event experiences and increasing revenue.
• Follow Five Iron standards for guest engagement, including prompt drink service, upselling techniques, and contributing to a lively atmosphere.
• Accurately take food and drink orders.
• Serve food and beverages in a timely and courteous manner.
• Maintain extensive knowledge of food and beverage offerings; present menus, answer questions, and make recommendations.
• Monitor guests' experience and promptly address any concerns.
• Use point-of-sale terminals to enter orders and process payments accurately.
• Ensure golf simulators, tables, chairs, and surrounding areas are clean and presentable.
• Actively check in with guests throughout their booking to ensure satisfaction and address any concerns.
• Maintain up-to-date knowledge of technology, products, and promotions.
• Follow health and safety regulations regarding food handling, alcohol service, and cleanliness.
• Verify guests' legal drinking age.
• Assist with closing duties as needed.

Required Qualifications :

• Prior experience in managing and / or coordinating events.
• Server and / or hospitality experience encouraged but not required.
• Passion for golf and an understanding of the game’s rules are strongly encouraged.
• Strong verbal and written communication skills.
• A customer-centric approach.
• Upbeat energy, enthusiasm, and a positive attitude.
• Ability to collaborate with diverse teams and work in a fast-paced environment.
• Exceptional organizational skills and the ability to manage multiple tasks.
• Ability to work flexible hours, including nights and weekends.
• Ability to lift up to 50 lbs and stand, walk, and bend for long periods of time.
• Ability to obtain proper licensing and / or certifications for the location.

Benefits (

• applies to full-time employees) :
• Health, Dental, and Vision insurance
• Short-Term Disability
• Accident and Critical Illness Insurance
• 401(k)
• Meals while working are included for free

Pay : $12 / hr+ tips

Job Type : Non-exempt, full-time

Schedule : Nights and weekends required

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.