Event Planning Manager

Hyatt Centric Downtown Nashville; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Hyatt Centric Downtown Nashville is seeking an Event Planning Manager to ensure the flawless execution of contracted events. This role serves as the on-site liaison between meeting planners and hotel operations, administering sales agreements and coordinating F&B, A/V, room blocks and billing.

You will build lasting client relationships, upsell opportunities, and collaborate with multiple departments to optimize revenue while delivering exceptional guest experiences.

Qualifications

• Minimum of one year sales or events experience in a lifestyle/luxury hotel.
• Highly resourceful team-player.
• Ability to organize and prioritize deadline-driven tasks.
• High level of proficiency in Microsoft Office applications including Outlook, Word, Excel.
• Experience in Envision and Opera software a strong plus.

Responsibilities

• Establish and build long lasting relationships with clients.
• Come to work with a positive upbeat attitude.
• Maintain positive working relationship with colleagues and guests.
• Mutual respect with anyone you come into contact with.
• Assist to achieve total hotel financial results.
• Upsell and generate additional revenue at every opportunity.
• Forecasting accuracy anticipating any increases or decreases.
• Space management – assist with releasing space to maximize space and revenue.
• Provide detailed information to hotel operations in advance of group’s arrival.
• Provide detailed GDR’s for client review in a timely manner.

Job description

FLSA Status: Exempt

Reports To: Director of Sales and Marketing

Overview

The Event Planning Manager's primary focus is servicing sale bookings. This position acts as the liaison between meeting planners and the hotel staff. Responsibilities include: administering the sales agreement, detailing all food, beverage and A/V needs, managing room blocks and pick up, reviewing billing instructions and final charges. Event Planning Managers are the on-site contacts and are responsible for the smooth execution of all contracted events.

Direct responsibilities and expectations to include the following:

• Establish and build long lasting relationships with clients
• Come to work with a positive upbeat attitude
• Maintain positive working relationship with colleagues and guests
• Mutual respect with anyone you come into contact with
• Support hotel and departmental initiatives
• Assist to achieve total hotel financial results
• Upsell and generate additional revenue at every opportunity
• Forecasting accuracy anticipating any increases or decreases
• Ensure all groups have proper billing on file and are approved prior to groups arrival
• Produce an accurate bill for all groups with minimal post group bill adjustments
• Update ongoing Envision comments during the planning and post event phase as well as all future booking comments
• Execute all contracts terms and concessions outlined in signed sales agreement
• Adhere to POE due back dates as indicated in the contract
• Space management – assist with releasing space in a timely manner to maximize space and revenue
• Provide detailed information to hotel operations in advance of group’s arrival
• Provide detailed GDR’s for client review in a timely manner
• Communication – all changes, details and information accurately communicated to all departments in a timely manner, using the systems we will implement and have in place - change log and 24 Hour change email
• Strive for excellence in service and HySat Medallia results
• Be fully engaged and committed to being your BEST both inside and outside of work
• HAVE FUN

Key Skills and Abilities:

• Minimum of one year sales or events experience in a lifestyle/luxury hotel
• Highly resourceful team-player
• Ability to organize and prioritize deadline-driven tasks
• High level of proficiency in Microsoft Office applications including Outlook, Word, Excel
• Experience in Envision and Opera software a strong plus

This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.