Event Operations & Onsite Support Associate

PRO EM National Event Services; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

PRO EM National Event Services is seeking an Associate Event Specialist to serve as the primary contact for PRO EM Associates, ensuring they have the information, equipment, and training needed to succeed at events.

The role involves coordinating scheduling, payroll inquiries, training, and field support for large-scale events, while building strong relationships with associates and representing PRO EM’s culture on site.

Qualifications

• Energetic, thoughtful, people-person who wants to have a direct impact on building the best workplace possible.
• Experience with inbound customer service phone calls is a plus.
• Must be organized, detail orientated, possess strong communication skills, and have excellent interpersonal skills.
• Desire to serve Associates and contribute to a positive workplace culture.

Responsibilities

• Serves as a primary point of contact for the Associates for scheduling, payroll, training, etc.
• Receives inbound calls and answer emails including web messages in ABI
• Runs open positions report at least twice a week
• Enters contracted staffing positions
• Provide supervisory field support for large scale events such as ASU Football, Barrett Jackson, WMPO
• Send sign-in sheets to supervisors daily
• Enters event web notes for all positions
• Post open positions in Schedule Exchange
• Build and strengthen relations with PRO EM Associates
• Serve as a brand ambassador and champion PRO EM’s company culture.
• Attend events and aid with check in/check out of associates
• Support Event Coordinators and Project Managers in the field at events.
• Perform other administrative duties and ad hoc tasks as assigned.

Skills

Customer service

Communication

Interpersonal skills

Organization

Tools

Microsoft Office

Job description

PRO EM National Event Services is seeking an Associate Event Specialist to serve as the primary contact for PRO EM Associates, ensuring they have the information, equipment, and training needed to succeed at events.

The role involves coordinating scheduling, payroll inquiries, training, and field support for large-scale events, while building strong relationships with associates and representing PRO EM’s culture on site.