Event Operations Manager

Lucky Strike Entertainment; New York (NY); On-site; USD 80,000 - 85,000; Full time

Job summary

A leading entertainment company is seeking an Event Operations Manager in New York City to oversee event hosting and team management in a vibrant environment. Responsibilities include managing events, ensuring guest satisfaction, and collaborating with sales and operations teams. Ideal candidates will have strong leadership skills, a background in hospitality, and flexibility for varying shifts.

Benefits

Performance-based incentives

Healthcare coverage

Broad range of benefits

Qualifications

• 1 Year+ of Management Experience required.
• 2+ Years Banquet Captain experience preferred.
• Knowledge of F&B and Hospitality Industry needed.

Responsibilities

• Host special events and manage event hosts.
• Create seamless event experiences.
• Ensure completion of event reporting and use feedback for improvement.

Skills

Guest Service

Team Management

Communication

Event Planning

Education

Bachelor’s degree

Tools

MS Office Suite

Job description

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Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food . This isn’t any ordinary office; it’s the beginning of a bowled new career as an Event Operations Manager.

Our Event Operations Managers know what it means to throw the perfect party. They manage a staff of Event Hosts who work diligently to ensure our event clients and guests are totally satisfied with every aspect of their events. Reporting to the center’s General Manager, the Event Operations Manager is a great opportunity for someone with exceptional organizational skills and amazing people skills to match.

ESSENTIAL DUTIES: Get a glimpse of all you’ll experience as an Event Operations Manager

BE THE HOST WITH THE MOST

• Host special events; manage your team of event hosts; oversee all setup of appropriate areas
  
  

BRING THE PARTY TO LIFE

• Working with the Sales staff and Operations team, help create a seamless event experience that results in guests who book with us again and again
  
  

CONNECT WITH YOUR CLIENT

• Make a personal connection with your event contact and ensure that all of their guests’ needs aren’t just met, but exceeded; consistently promote this guest-focused approach to hosting
  
  

ALWAYS BE IMPROVING

• Ensure the completion of all event reporting and use guest feedback reports to continuously improve guest satisfaction
  
  

MANAGE THE TEAM

• Utilize our client database to forecast events and schedule our event staff appropriately; counsel and discipline staff as required according to HR guidelines and policies
  
  

REMAIN FLEXIBLE

• Be available to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center
  
  

Who You Are

You’re an event professional who knows that the secret to every great party is a room full of satisfied guests. Your guest service radar is finely tuned and you impart that mindset to all of the event hosts whom you manage. You have experience leading a team and knowledge of the hospitality industry and event planning/execution. You’re also a rock-solid communicator whose interpersonal skills are second to none. And since events aren’t always 9 to 5, you’re flexible to work a variety of shifts, from weekends and holidays to extended workdays.

DESIRED SKILLS: Check out the desired skills below and see if you have what it takes to join our world-class team

• 1 Year+ of Management Experience
• 2+ Years Banquet Captain
• Bachelor’s degree
• Knowledge of F&B and Hospitality Industry
• Broad Knowledge of/Experience in Event Planning and Execution
• Proficiency in MS Office Suite and database software preferred
• Knowledge of POS register systems
  
  

WORK ENVIRONMENT/ PHYSICAL DEMANDS :

• Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance .
  
  

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com .

The pay rate for this position is $80,000 to $85,000 per year

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Entertainment Providers

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