Manager - Operations Risk Management; Losses/Risk Events

American Express; New York (NY); Hybrid; USD 80,000 - 155,000; Full time

Job summary

American Express seeks a Manager, Losses / Risk Events to enhance operational risk management within our organization. This key role involves leading collaborations and ensuring compliance with regulatory standards, reporting to senior management while fostering a culture of innovation and continuous improvement. Enjoy comprehensive benefits and a competitive compensation package.

Benefits

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Comprehensive medical, dental, vision, life insurance

Flexible working model

20+ weeks paid parental leave

Free financial coaching

Career development opportunities

Qualifications

• 3-5 years of experience with regulatory frameworks for systemically important banks.
• Experience in operational risk management and application system development.
• Strong understanding of high-quality processes and continuous improvement.

Responsibilities

• Lead collaboration with Product and Business Transformation teams.
• Drive data quality initiatives and automation opportunities.
• Represent the ORE program in user acceptance testing cycles.

Skills

Analytical Skills

Problem-Solving

Project Management

Communication

Interpersonal Skills

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes. The objective of the ORM Issues & Events team is to define and maintain the issues and events frameworks and programs across the enterprise.

ORM is looking for a Manager of operational loss events (OREs) to be a key part of a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Manager, Losses / Risk Events will:

• Lead collaboration with Product and Business Transformation teams to define and implement enhancements to systems used in ORE capture and reporting (e.g., Archer, ServiceNow).
• Serve as the SME for system requirements related to ORE framework governance, ensuring data structures, workflows, and reporting tools align with enterprise standards and regulatory expectations.
• Translate policy and methodology into system logic and technical specifications; oversee validation and testing efforts for ORE platform enhancements.
• Lead the data migration efforts in effort from bringing data from multiple legacy system and ensuring sufficient data attribute mapping.
• Collaborate with first line of defense (1LoD), risk stripes, and cross-functional partners to design effective, scalable technology and data solutions that meet business and regulatory needs.
• Represent the ORE program in user acceptance testing (UAT) cycles and lead demonstrations of system capabilities and enhancements to senior management and regulators as required.
• Drive data quality initiatives and automation opportunities to improve ORE data integrity and usability.
• Represent the Framework team in technology-related governance forums; coordinate system releases and stakeholder communications.

Minimum Qualifications:

• Experience in operational risk management (e.g., within Risk and/or Internal Audit function) and critical operational risk management lifecycle activities.
• Experience in application system development and process design.
• Experience in operational loss event capture, classification, reporting and root cause analysis; external loss analysis; regulatory reporting; scenario analysis and stress testing.
• 3-5 years of experience of working within regulatory frameworks for systemically important banks (e.g., Basel II, Basel III,stress testing and capital adequacy requirements).
• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends and evaluate risk scenarios effectively.
• Excellent project management skills.
• Excellent communication and interpersonal skills, with an ability to interact with all colleague levels, including the ability to educate stakeholders in the business on event management.
• Strong understanding of the importance of high-quality processes, continuous improvement and best practices.

ORMCM

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.