Event Operations Lead - AV & Guest Experience

Encore Global; Birmingham (AL); On-site; USD 26,077 - 33,888; Full time

Job summary

Encore Global is seeking an Operations Supervisor in Birmingham, Alabama, responsible for leading operations with a focus on customer service and staff development. This role involves managing daily floor activities, providing exceptional service at events, and mentoring technicians.

The ideal candidate has 3-5 years of customer service or hospitality experience and a valid driver’s license. Competitive hourly pay ranges from $18.93 to $24.60 based on qualifications.

Qualifications

• 3-5 years of customer service or hospitality experience is preferred.
• Experience leading workflow and team members.
• Must be able to lift 50 lbs.

Responsibilities

• Leads technical team for operational efficiencies.
• Provides excellent customer service at events.
• Trains and mentors technician staff.

Skills

Customer service

Audio-visual experience

Problem-solving

Staff leadership

Education

Bachelor's degree

Job description

Encore Global is seeking an Operations Supervisor in Birmingham, Alabama, responsible for leading operations with a focus on customer service and staff development. This role involves managing daily floor activities, providing exceptional service at events, and mentoring technicians.

The ideal candidate has 3-5 years of customer service or hospitality experience and a valid driver’s license. Competitive hourly pay ranges from $18.93 to $24.60 based on qualifications.