Event Operations & Client Support Coordinator

BEST Crowd Management; College Station (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

BEST Crowd Management in College Station, TX, is seeking an Assistant Account Manager - Administration to lead and coordinate event operations, ensure client satisfaction, and drive seamless execution of each assignment. This role offers an hourly pay of $18 and comprehensive benefits.

Under the direction of the Account Manager and Area Director, you will oversee staffing, training, incident reporting, safety protocols, and client relations across events, with travel up to 25% and flexibility

Qualifications

• Strong professionalism in a customer service-driven environment.
• Sound judgment with the ability to make independent decisions and elevate appropriately.
• Excellent verbal and written communication skills.
• Ability to adapt quickly in fast-paced, dynamic environments.
• Availability to work flexible hours, including nights, weekends, and events.
• Must be reachable for emergency response as needed.
• Ability to pass a background check and MVR check.
• High School Diploma or equivalent required.
• 1–3 years of professional-level experience required.
• At least 1 year of customer service or related experience.
• Experience in security, event staffing, law enforcement, military, or EMS preferred but not required.

Responsibilities

• Support the coordination and execution of all event operations (technical and managerial), including staffing, scheduling, and responding to client needs.
• Assign and direct tasks for event supervisors and frontline staff, ensuring smooth operations throughout each event.
• Maintain a proactive, solutions-oriented approach to resolving service or operational issues.
• Conduct on-the-job training, including standard operating procedures, post orientation, and emergency response protocols.
• Respond to incidents, ensuring proper documentation, timely reporting, and appropriate escalation when necessary.
• Assist in identifying and addressing operational issues; support investigations and reporting as directed.
• Respond to emergencies and maintain clear communication with leadership and clients.
• Build and maintain strong client relationships through consistent communication and operational support.
• Supervise, coach, and develop shift supervisors; evaluate performance and provide recommendations.
• Ensure all Standard Operating Procedures (SOPs) and training materials are current and properly implemented.
• Maintain organization and cleanliness of all assigned posts and operational areas.
• Occasionally perform Security Professional duties as needed.
• Travel up to 25% as required.
• Perform additional duties as assigned

Skills

Strong professionalism in a customer o

Sound judgment

Excellent verbal and written沟通

Education

High School Diploma or equivalent

Job description

BEST Crowd Management in College Station, TX, is seeking an Assistant Account Manager - Administration to lead and coordinate event operations, ensure client satisfaction, and drive seamless execution of each assignment. This role offers an hourly pay of $18 and comprehensive benefits.

Under the direction of the Account Manager and Area Director, you will oversee staffing, training, incident reporting, safety protocols, and client relations across events, with travel up to 25% and flexibility