Event Operations Center Guest Support Specialist

asmglobal; Glendale (AZ); On-site; USD 37,000 - 52,000; Full time

Job summary

Legends Global is seeking an Event Operations Center (EOC) Representative to support State Farm Stadium events from the on-site EOC. The role involves communication with guests and stadium staff via a text hotline, rapid text dispatch, wheelchair text updates, and incident paperwork.

Ideal candidates will have degree-related education in Facility Management, Hospitality, Tourism, or Sports Management, strong written/verbal skills, and comfort with Windows/Microsoft Office.

Qualifications

• Ability to respond to guests and teammates via Text Assistance Hotline.
• Ability to dispatch texts to appropriate groups promptly.
• Ability to handle wheelchair request texts and update wait times.
• Ability to support event day ejection processing and paperwork.

Responsibilities

• Provide efficient and accurate response to guests and stadium teammates through Text Assistance Hotline.
• Dispatch text messages received to appropriate groups within a timely manner.
• Assist with wheelchair request text response and wait-time updates.
• Support event day ejection processing and paperwork.
• Other duties as assigned

Skills

Text messaging

Decision making under pressure

Organizational skills

Written and verbal communication

Windows & MS Office

Mobility & physical fitness

Education

Facility Management, Hospitality, Tourism or Sports Management degree

Tools

Windows XP

Excel

Job description

Legends Global is seeking an Event Operations Center (EOC) Representative to support State Farm Stadium events from the on-site EOC. The role involves communication with guests and stadium staff via a text hotline, rapid text dispatch, wheelchair text updates, and incident paperwork.

Ideal candidates will have degree-related education in Facility Management, Hospitality, Tourism, or Sports Management, strong written/verbal skills, and comfort with Windows/Microsoft Office.