Event Operations Associate

Spectraforce Technologies; San Francisco (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Event Operations Associate to enhance their vibrant event culture. This role involves managing a variety of customer-centric events, ensuring operational excellence, and delivering a memorable guest experience at the Trailblazer Ranch. The ideal candidate will bring over 7 years of event management expertise, thrive in a fast-paced environment, and possess exceptional communication and organizational skills. Join a dynamic team dedicated to innovation and collaboration, and play a crucial role in shaping unforgettable experiences that resonate with the company's core values.

Qualifications

• 7+ years of successful event management experience in a B2B technology environment.
• Strong customer service skills and ability to manage multiple projects effectively.

Responsibilities

• Manage planning and execution of various events at Trailblazer Ranch.
• Ensure operational excellence and a holistic guest experience for events.

Skills

Event Management

Customer Service

Public Speaking

Project Management

Google Workspace

Tools

Google Workspace

Quip

Job description

Job Title: Event Operations Associate

Duration: 12 months

Location: San Francisco, CA 94105

Job Details

The Trailblazer Ranch Experience is the ultimate expression of the client's culture to reignite a deep connection to the values and mission of the client. At The Ranch, employees come together to connect, learn, innovate, give back, get inspired, and align behind the full power of Client - and have fun doing it! We are building the team to work together to set up the foundation for the re-launch of the Trailblazer Ranch Experience. We are looking for an experienced Associate Event Manager to manage a wide variety of programs and events at the Trailblazer Ranch in San Francisco. This is a key role that will work closely with the programming team and operations team to lead event planning development and execution.

Core Responsibilities

This position is responsible for the operational excellence of Trailblazer Ranch Experience programs and events and the holistic guest experience including but not limited to: plan & detail out evening receptions, partner events, customer events, and employee events.

• Strong hospitality and executive interaction experience
• Ability to be consultative with clients looking to host events and possess strong public speaking skills
• Manage pre-planning, onsite execution, and post-event follow-up including lessons learned tracking
• Act with a beginner's mindset to maintain team playbooks for event planning processes to scale and remain efficient
• Co-manage external relationships and work with internal teams to execute programs and events
• Assist Trailblazer Ranch team with various projects as assigned
• In-office position, 5 days a week with some travel to offsite locations for events. Working hours are subject to change based on business needs including evenings.

Required Skills

• Availability to support our programming hours in person and provide onsite support
• 7+ years successful event management experience planning customer-centric events in a fast-paced, B2B, large enterprise (+1B) technology environment
• Possess strong customer service experience; candidates with a solid events background and are highly personable and service focused
• Proficiency in using Google Workspace (Sheets, GCal, Slides) and Quip
• Excellent written and verbal communication and customer service skills, with the ability to proactively address stakeholder needs
• Ability to manage multiple projects at one time with a high level of expertise and skill without compromising execution
• Experience developing event strategies

Desired Skills

• Understands and embraces the Client's Culture
• Personable, articulate, and professional under pressure
• Ability to assess and prioritize workload in a deadline-oriented environment
• Thrives on teamwork and overcoming obstacles
• Self-starter with an ability to work through ambiguity
• Results-oriented, customer driven, organized with attention to detail
• Ability to work a flexible schedule as needed - including evenings