Event Merchandise Lead - Elevate Guest Experience & Ops

Legends Global; Indianapolis (IN); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Legends Global Merchandise is seeking an Event Supervisor to oversee event activities and day-to-day operations, ensuring an exceptional guest experience. You will supervise staff, coordinate with internal teams, and manage setup/breakdown across multiple venues.

Ideal candidates have 3+ years in events, strong leadership, and outstanding communication. The role requires flexibility for extended hours including weekends and holidays, with a comprehensive benefits package.

Qualifications

• High school diploma or equivalent. Some college preferred.
• Minimum of three years relevant industry experience required; prior supervisory experience strongly preferred
• Proven operational experience in a high-volume environment
• Must be organized and able to execute on the operations side of the business
• Proficient in Microsoft Office (word, excel, powerpoint). POS ticketing systems a plus
• Quick learner with ability to handle multiple projects and meet deadlines
• Ability to work well with and manage different personalities
• Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work
• Excellent written and verbal communication skills
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.

Responsibilities

• Assist in managing event staff and perform special projects as requested
• Responsibilities include training and working with team, assigning, and directing work; appraising performance; addressing guest complaints, resolving problems
• Prepare daily line schedules for associates
• Ensure that proper procedures are followed including but not limited to maintenance of the cash log and accurately keeping all other financial/ticketing system records as required
• Ability to work and coordinate with internal departments including Sales and Marketing and Human Resources
• Ensure staff compliance with established guest experience, security, sales, and record keeping policies and procedures
• Assist in the Setup and breakdown of all events
• Work in multiple roles, including warehouse, front of house or with client relations
• Inform staff of any changes in policy, procedure, and operations
• Liaise between Legends Global Merchandise and partners, including building security and maintenance
• Complete other duties as assigned by management

Job description

Legends Global Merchandise is seeking an Event Supervisor to oversee event activities and day-to-day operations, ensuring an exceptional guest experience. You will supervise staff, coordinate with internal teams, and manage setup/breakdown across multiple venues.

Ideal candidates have 3+ years in events, strong leadership, and outstanding communication. The role requires flexibility for extended hours including weekends and holidays, with a comprehensive benefits package.