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Event Manager - Hilton San Diego Bayfront

Hilton

San Diego (CA)

On-site

Full time

30+ days ago

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Job summary

Join a leading global hospitality company as an Event Manager, where you will be at the forefront of creating unforgettable experiences for guests. This role involves coordinating events, managing client relationships, and ensuring exceptional service delivery. You will thrive in a dynamic environment that values teamwork, integrity, and leadership. With a strong focus on guest satisfaction and a commitment to quality, this position offers a unique opportunity to contribute to a renowned resort's success. If you are passionate about hospitality and eager to make a difference, this role is a perfect fit for you.

Benefits

DailyPay access
Medical Insurance Coverage
Mental Health Resources
Best-in-Class Paid Time Off
Matching 401(k)
Travel discount program
Supportive parental leave
Employee stock purchase program
Debt-free education access
Career growth and development

Qualifications

  • 1-2 years of event management experience required.
  • Strong customer service and communication skills are essential.

Responsibilities

  • Coordinate events and ensure high-level service throughout all phases.
  • Maintain client relationships and resolve conflicts effectively.

Skills

Event management
Customer service
Conflict resolution
Communication
Sales skills

Education

High school diploma
Bachelor's degree in Hospitality Management

Tools

Delphi.fdc

Job description

Hilton San Diego Bayfront Events department is looking for passionate Managers! If you are passionate about providing and delivering memorable guest experiences, this role is for you! We are a renowned South California resort, located steps from the Gaslamp Quarter and Petco Park.

Our waterfront resort has 1,190 guest rooms and over 170,000 square feet of elegant indoor and gorgeous outdoor event spaces. Join us and see why Hilton is ranked the best hospitality brand to work for!

Classification: Full Time

Shift: Varies: AM/PM - including weekends and holidays.

Hourly Rate Range: $30.00 - $34.00

The ideal candidate will have:

  1. One (1-2) years Event management experience
  2. Knowledge of the hotel property management systems (Delphi.fdc)

What will I be doing:

As Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

  1. Organize, plan and prioritize your duties by developing plans and goals. Timely communication to internal and external clients via telephone, email, written documents or in person.
  2. Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
  3. Demonstrate knowledge of job systems, products, systems, and processes.
  4. Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
  5. Selling and influencing both internal and external clients.
  6. Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
  7. Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
  8. Participate in customer site inspections and assist with the sales process as necessary.
  9. Other duties as necessary based on business needs.
  10. Regular attendance.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  1. Hospitality - We're passionate about delivering exceptional guest experiences.
  2. Integrity - We do the right thing, all the time.
  3. Leadership - We're leaders in our industry and in our communities.
  4. Teamwork - We're team players in everything we do.
  5. Ownership - We're the owners of our actions and decisions.
  6. Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

  1. Quality
  2. Productivity
  3. Dependability
  4. Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture being The Best Hospitality Company in the World! (https://stories.hilton.com/releases/hilton-celebrates-eighth-consecutive-year-as-the-best-hospitality-company-to-work-for-in-the-world-as-recognized-by-great-place-to-work-and-fortune) We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

  1. Access to your pay when you need it through DailyPay
  2. Medical Insurance Coverage – for you and your family
  3. Mental Health Resources
  4. Best-in-Class Paid Time Off (PTO)
  5. Matching 401(k)
  6. Go Hilton travel discount program
  7. Supportive parental leave
  8. Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  9. Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
  10. Career growth and development
  11. Team Member Resource Groups
  12. Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Job: Catering and Event Services

Title: Event Manager - Hilton San Diego Bayfront

Location: null

Requisition ID: HOT0BI2E

EOE/AA/Disabled/Veterans

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